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Anyone else seeing OL-295-A with TD Bank?

digitalmediaphile

20241129 08:20:50: We re sorry, but the application could not find an item on the server that it needs. Try again now, or wait and try later.
20241129 08:20:50: QFN: End send to https://ofx.tdbank.com/eftxweb/td.ofx, netstatus 15

Quicken Premier R60.14 Windows 11 Direct Connect

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Quicken Anja

Hello All,

This is now considered a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all updates as they become available.

We apologize for any inconvenience in the meantime! Thank you.

All comments

Eli G.

I know there have been other posts similar to this one. But for months now, Quicken does not pull accurate data from my TD checking. Specifically, it does not pull scheduled payments I have set up on TD Bill pay.

What is most frustrating are the number of different responses I have gotten from support. One being, and from a supervisor, that the way I want to use Quicken to pull future payments scheduled on TD can't be done. This despite being able to do it for years past.

The last person I spoke with says that there is an open ticket on the mater since AUGUST. Really, August?! What am I paying for?

markjrenna

Yes. OL-295A here too.

Quicken Anja

Hello All,

First, please take a moment to review this support article regarding error OL-295.

We will also be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.
(CBT-11613)

Dave526

Began receiving OL-295A errors accessing TD Bank today. Accessing from Quicken Classic on Windows.

[Merged Post]

Eman

Having the same problem. I spoke to Quicken - they are clueless. Spoke to a knowlegeable person at TD Bank who understood the problem. He said he would report the problem on the TD side. It was working before the most recent update R60.14 a few days ago!

kevnmishy

Yes. This seems to happen to me every once in a while.

starpal

Hi, I have had Direct Connect set up with TD Online Banking for several months (with a fair amount of help from the community) but for the last several days, updating immediately fails with a red "an error has occurred" message, but no code.

I prefer Direct Connect to be able to send online payments from my Quicken register.

Any insights into whether this is a temporary problem or if TD is no longer going to provide Direct Connect??

Thanks!

JoelYes

Still happening today for me. Ran well on Thursday morning. Received a Quicken Classic update and has been showing OL-295-A with TD Bank since 11/29/2024

digitalmediaphile

https://community.quicken.com/discussion/comment/20464160#Comment_20464160

still broken here as well. and mine started after the last update. neighbor has same issue.

Quicken Anja

Hello @starpal,

Could you please provide a screenshot of what you are seeing while trying to connect? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!

PeterT

May be a different error than original poster. Started a day or two ago.

[Merged Post]

starpal

This screen disappears after a few seconds and returns to the OSU screen but there is no reference to these profiles or any error codes displayed.

Thank you for your help.

digitalmediaphile

https://community.quicken.com/discussion/comment/20464172#Comment_20464172

same error, the connlog.txt file shows the same as I reported - you can get to it from Help, Report a Problem. Then scroll to the botttom of the file. It has been the same error since this issue started:

==== Mini-OSU Start (20241130/08:00:14) ====
20241130 08:00:14: QFN: Beginning send to https://ofx.tdbank.com/eftxweb/td.ofx
20241130 08:00:15: ***QFN kQFFinished: returns 67305876
20241130 08:00:15: We re sorry, but the application could not find an item on the server that it needs. Try again now, or wait and try later.
20241130 08:00:15: QFN: End send to https://ofx.tdbank.com/eftxweb/td.ofx, netstatus 15
20241130 08:00:15:

==== Mini-OSU End (20241130/08:00:19) ====

Quicken Anja

Hello All,

This issue has been reported to our Development and Product teams for further investigation and resolution, though we do not currently have an ETA on a solution available at this time.

If you haven't done so already, we do ask that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached.

It would also aid the investigation to include a sanitized file when submitting the problem report. As explained in my previous response, a sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

Thank you!
(CBT-452)

Quicken Anja

Thank you for following up!

Please know that there is a current issue that was escalated yesterday and is being investigated with TD Bank receiving an OL-295 error. You can review that thread here. I suspect that the issue you are experiencing is likely related to that, but want to make absolutely sure first and see if we can get the error pushed through via troubleshooting.

However, to avoid repeating any troubleshooting steps, are there any steps you have taken so far to try and resolve this?

Check back and let me know! Thank you.

starpal

I sent the "Report a Problem" to Quicken. I haven't seen OL-295.

I deactivated and reset up transaction download in one profile, and that seems to have worked now, although the opening balance of the account was changed and I had restore the opening balance. Fortunately, I had noted it in the memo field per advice by another Quicken Community user.

Thank you.

Quicken Anja

Thanks for the update and sharing your solution! I'm glad to hear that your issue appears to have been resolved. 🙂

Please don't hesitate to reach back out if you experience any further issues! Thank you.

John Bedard

Recently my connection method was automatically changed to express web connect and I cannot reset it to direct connect. I get an error message when i try to set up direct connect. Is there a fix for this?

John Bedard

this is for quicken windows

digitalmediaphile

Anja,

You said "Though we do not currently have an ETA, once a solution is created it will be made available as part of a future release." this seems to imply that something in the latest release R60.14 Windows is the cause of this problem. Please confirm?

starpal

Thanks, but I'm still having a problem. While I was able to reconnect my accounts in one TD profile and successfully download transactions, I get this error when I try to do the same reconnect to TD Online Banking for Direct Connect for accounts in a different profile:

Dave526

Today I deactivated / reactivated my TD Bank account in Quicken and that seems (so far) to have corrected the problem.

Quicken Jasmine

Hello @digitalmediaphile,

As stated by Quicken Anja, this issue is currently being investigated, we do not have any more information at this time and we will update this thread once we receive new information.

Hello @Dave526,

Thank you for coming back to update us, I am happy to hear that this issue is resolved for you!

digitalmediaphile

https://community.quicken.com/discussion/comment/20464288#Comment_20464288

Interesting. This is a per data file (QDF) thing. I created a new Quicken file and only added TD Bank, Quicken directed me to the TD Bank online authorization and I auth'd the account. Quicken downloaded 57 days worth of transactions. I then opened the "real" QDF. Still OL-295-A. So as you suggested, I deactivated and then activated, and was again directed to TD Banks online autho form. After successful authorization, I was able to complete a download of transactions, from the date of my last successful download forward.

digitalmediaphile

https://community.quicken.com/discussion/comment/20464290#Comment_20464290

Interesting. This is a per data file (QDF) thing. I created a new Quicken file and only added TD Bank, Quicken directed me to the TD Bank online authorization and I auth'd the account. Quicken downloaded 57 days worth of transactions. I then opened the "real" QDF. Still OL-295-A. So as Dave suggested, I deactivated and then activated, and was again directed to TD Banks online autho form. After successful authorization, I was able to complete a download of transactions, from the date of my last successful download forward

Quicken Jasmine

Hello @digitalmediaphile,

Thank you for coming back to update us and for sharing the steps that you took. I am happy to hear that this issue is resolved for you!

Thanks!

digitalmediaphile

https://community.quicken.com/discussion/comment/20464293#Comment_20464293

We'll see if it continues to behave 'normally'. I'd certainly like to know what caused this authorization problem.

Quicken Jasmine

Hello @starpal,

Are your TD Bank accounts connected using the same instance (TD Bank Online Banking)? Also, are you deactivating all of your TD Bank accounts before attempting to reconnect?

Let me know!

Quicken Jasmine

Hello @digitalmediaphile,

I certainly understand. Once we have received more information, we will update in this thread!

Thanks!

Dave526

Well…I seem to have spoken too soon. While the deactivate / reactivate sequence eliminated the ol-295, it also removed the ability to pay bills from Quicken…which was really the only reason I have the TD Bank account. The new connection method is "Express Web Connect+" and now the only option for paying bills is "Quicken Bill Manager". So…it's still broken.