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Schools First FCU (QWIN)

pjharveyjr

Here we go again… Quicken cannot connect to my Schools First FCU accounts. I have already tried all the solutions offered every other time this has happened, which is becoming more frequent. I have also reached out to Schools First. How does a school credit union have such garbage technology?

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Accepted answers

Quicken Jasmine

Hello All,

There is now an alert for various error codes with Schools First Federal Credit Union. You may follow this link to access that alert where I suggest bookmarking it for all further updates.

I apologize for any inconvenience caused in the meantime.

All comments

1_Quikn_User

Same here, although my SF accounts have been getting an error since May or June, but it was still downloading until I tried today. I've been using quicken for almost 20 years, of which I've probably spent 100 hours problem solving…but there are no alternatives.

CarlKerc

Just an FYI.

Schools First seems to be washing their hands of any accountability. When you report a Quicken problem send you preformatted e-mail response stating they "don't support third party software" and point the customer back to Quicken.

I really don't know of any other third party financial software that is as robust as Quicken.

alyankee

Same problem. Submitted a "report a problem" last week, but waited until after the holiday weekend to start putting pressure on Quicken and Schoolsfirst to solve this issue - again. It seems to show up every year or two, probably with some security upgrade. They never let us know what the problem was, or where, only that it's been addressed, but it seems to be a recurring Schoolsfirst issue, as none of my other accounts are effected.

When I opened my Schoolsfirst account, my first question to them was about how well they worked with Quicken. They are a fine FCU in every other way, but if they don't work with Quicken, I will close my account there and move it to somewhere that does work with Quicken.

In the same way, I've been a Quicken user for a few decades now, but that doesn't get them off the hook for pushing to get this problem fixed - that's basic customer service, even if they're not the source of the issue.

It's been nearly a week, time to get this fixed.

Quicken Jasmine

Hello All,

There is now an alert for various error codes with Schools First Federal Credit Union. You may follow this link to access that alert where I suggest bookmarking it for all further updates.

I apologize for any inconvenience caused in the meantime.

riteguy

Wed - Nov 27. Contacted Schools First and they took a report. Spent over an hour with a Quicken Rep trying to force downloads to no avail. No connection being made as Schools First was not responding with a handshake request as they typically do. Quicken Rep thought it was a Quicken problem. It's been 5 days - no results. Should Quicken take this seriously? Well tummies are full and Black Friday is over, we can get to work and fix the connection issue.

Windows 10 PC - CC-503

[Merged Post]

riteguy

[Deleted - Duplicate Post]

Quicken Kristina

Hello @riteguy,

I merged your post with the current discussion on the issue you're encountering. It is a known issue that is already in work. While we do not currently have an ETA, I recommend bookmarking the Community Alert linked in the post quoted below, since any updates, once available, will be posted to that alert.

https://community.quicken.com/discussion/comment/20464431#Comment_20464431

Thank you!

932Scooter419

Mean ol' Monday so I called SchoolsFirst to see if there was any good news. No ETA as of yet. Based on the conversation with the rep I'm not the only one calling them.

I would agree with @Hoppy6970 that this started on 11/26 or 11/27 [Removed - Speculation]

932Scooter419

This morning I noticed a new build was released on the Windows side, so I was SPECULATING that maybe the CC-503 error that has been going on for about a week now with SchoolsFirst would be fixed by R60.15, but no such luck. Still going strong.

Oh well… at least R60.15 didn't ask me for my password.

JPark

This did occur in the past. Once again, unable to update my accounts. Quicken says login info is wrong. Same credentials I've always used. Works fine thru login on internet and in app. Just did another Quicken program update today thinking it was solving this problem. Nope! Come on Quicken. Fix this!

Quicken Jasmine

Hello All,

Thank you for joining this thread to share that you are also experiencing this issue. I advise bookmarking the alert that I previously shared so that you can remain up to date on any new information.

I apologize for the inconvenience and frustration caused.

kennospam

I have bookmarked the other update, but there are no updates since original post. Still having issues. Quicken update today did not resolve issue. We are going on almost a week without connectivity. Not great at end of the month attempting to reconcile accounts.

robyn2024

I am having the same issue as other people, says login info is incorrect.

Jeremy Segal

Same problem here, have not been able to update SFFCU in about a week. I saw today that there was an update to Quicken, I downloaded and installed, no change in behavior. I am now on Version R60.15, build 27.1.60.15, running on Windows 10 Enterprise. I am able to log into SFFCU's website, and for now I am reconciling by hand. I hope to see that this is corrected very soon!

CarlKerc

Updated to the latest version of Quicken this morning. Still getting the CC 503. No go so far. I am downloading CSV files to keep my accounts current.

SmileyShannon

Same thing here…I'm watching for a resolution…especially since Quicken just updated, I was hopeful that this would be fixed, but to no avail :(

Vairspyder

I have had this problem 3 times in the last 12 months. It has been working for the last couple of months but stopped again after doing a restore from backup in Quicken 2 weeks ago.

Reported several times to Quicken, worked with their support multiple times, nothing. Working with SFFCU technical support has been the only thing to show results. Not sure why. Calling again tomorrow.

932Scooter419

I called SchoolsFirst and I'm speculating that the team at the software company who runs these forums and removes posts that are critical of their work could be working faster here. According to the rep I spoke with, the team at Schoolsfirst has been standing by since before Thanksgiving, waiting to assist the other team, but from what the rep knew there hasn't been anything happening on their side. Just waiting. But hey, at least Quicken didn't ask me for my password this morning.

toddjmoritz

I have had this problem a dozen times over the years. Is this a SF problem or a Quicken Problem. I can't manage my money without a reliable information and waiting weeks to get this resolved is nuts. I need to know which company (or both) to fire. Thanks in advance.

Quicken Jasmine

Hello All,

Thank you for coming to join this thread! Please see my previous response regarding an active alert for Schools FCU.

https://community.quicken.com/discussion/comment/20464431#Comment_20464431

I apologize for the inconvenience and frustration caused.

kennospam

Latest update from SFCU… "They have reached out to Quicken and their IT team with no resolution". Continue to wait. they expect to have it resolved "within the next couple of days". It's great that Quicken Jasmine refers to another link that hasn't had an update since December 2nd. Seems like a lot of finger pointing for something that happens regularly and takes days or weeks to resolve.

Vairspyder

Hear they are waiting on Quicken support as well.

Scooterbite

Come on Quicken, do better! We pay annually to make sure we have a working product!

algee99

As of 9:45 AM PST it appears to be working again. I did get a CC-800 error that one of my accounts had been deleted, because I had reset that account at the beginning of this recent outage and that account got disconnected from the online transaction download. But, I re-linked the account and now the SFirst transaction download is up and running again!

algee99

Of course, now that I check, the beginning balance of that account that I just reset is completely trashed and it has messed everything up. Since I've seen this behavior before (for a long time), I've written down all my accounts' opening balances so I can fix things when this happens.

Quicken Kristina

Hello @algee99,

Unfortunately, while the beginning balance shouldn't change, it sometimes does with Express Web Connect/Express Web Connect+ accounts. See this article for more information:

https://www.quicken.com/support/why-did-my-opening-balance-change-after-changing-ewc-quicken-windows/

To correct the opening balance, first, backup your file, then restore a recent backup from before the beginning balance changed. Take note of that beginning balance, then return to your main file. You can return to your main file by clicking File, then down near the bottom, just above Exit, there is a list of your recently accessed files. The one in the #1 spot is the file you're currently in. Your main file should be in the #2 spot.

Once back in your main file, edit the beginning balance back to the correct value. It may also be helpful to put that value in the Memo column, so that should the balance change again, you already have the correct number handy.

I hope this helps!

Askew

https://community.quicken.com/discussion/comment/20465274#Comment_20465274

I've come to learn it's easier to keep the beginning balance at zero and adding a "adjustment" entry (of whatever the beginning balance was) as the first entry after. That way if Quicken decides to change the beginning balance when I do an account reset I can just zero it out and everything will be fine.

CarlKerc

Attempted to download today. Not getting the CC503 error and the two factor authorization is working. When I attempted to setup my accounts. I got the message " Not able to connect but its not your fault" Which more than I got before. But, nevertheless, Quicken is not functioning with schools first.

Vairspyder

Today it started working again!!!!!

CarlKerc

Tried to logon this evening. Still getting this message.