Fidelity OL-327-B error on 12/2

quick20
quick20 Member ✭✭✭
in Download, Add/Update Accounts (Windows)

Fidelity OL-327-B error on 12/2. Is this a known issue or is there a fix?

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    edited December 3

    Hello @quick20,

    This error is usually temporary and self-resolves, however, you can try a branding/profile refresh to see if it will help resolve it. First, please save a backup (just in case). Then, please follow the instructions provided below.

    1. In Quicken, select the Tools menu, then choose Online Center.
    2. Click the Financial Institution dropdown arrow and select the financial institution.
    3. Press CTRL+Shift while selecting Contact Info.
    4. Select one of the accounts associated with the bank from the dropdown list
    5. Select Financial Institution Branding and Profile from the list and click Refresh.
      image.png
    6. Click OK and go online by clicking the Update/Send button.
    7. Attempt your online session again.

    Let us know how it goes!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    We haven't heard back from you in a while. Do you still need assistance?

    Thank you!

    -Quicken Anja
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