Item added without my input

Question

I recently opened Quicken on my PC and saw that the balance was way off. I had reconciled the account at the end of last month, so knew what the beginning balance should be, but the reconciliation screen also showed the beginning balance to be off.  I finally found the problem as a deposit that was a duplicate from one that was entered almost a year ago. It showed that it had been entered the same time as the original, and was reconciled.  I deleted the item and everything was back to normal. I've been using Quicken for many years and have never seen anything like this. Would appreciate any insight as to what might have happened. I really don't want to have to deal with this again.

Jim

Quicken Kristina · Answer

Thank you for the follow-up,

There is troubleshooting for file-specific issues, but if this behavior was a one-off that you've already corrected, it may be better just to leave it be.  There wouldn't be any way to tell if the troubleshooting fixed it, since the problem hasn't repeated.

Thank you!

JamesE · Answer

Kristina,

I've not had any other issues with Quicken. The files are on my hard drive, and the only thing it's synced with is my on line backup. There's been no issues or crashes. Everything on the program worked fine, except for the additional, reconciled,  entry showing up from a year ago.  The reason I went through the reconciliation process was that I was trying to see if I could find where the bogus entry was located. As it turned out that didn't work as that entry was reconciled, so it didn't show up. What I was able to do was to subtract the beginning number that showed up on the new reconciliation screen with the real number I had from before. I then did a search for that number, and that's how I found the duplicate entry from a year ago.  Knock on wood, but there have been no additional issues.

Jim

Quicken Kristina · Answer

Thank you for your reply,

Since this is a manual account, the most likely cause would be a file-specific issue.  Do you keep your Quicken file directly on your local hard drive?  Is it synced with any cloud service, such as OneDrive, iCloud, or Dropbox?  Did anything happen just before you noticed this issue, such as a program or computer update, program or computer crash, etc.?

Have you noticed any other issues in your Quicken file?  You mentioned that you noticed this while reconciling and you manually corrected it.  Has the issue happened since?  Does reconciling the account trigger further misbehavior?

Thank you!