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Sam's Club (Synchrony) transaction downloading as .qbo file instead of .qfx

Eliot Greenberg

I've been using Quicken for Windows for >10years and I download my transactions daily from a multitude of financial institutions, including Synchrony Bank. For the past few weeks, the downloads from my Sam's Club MC (Synchrony Bank) have been in .qbo (Quickbooks) format and will not import to Quicken. I called Synchrony tech support and they told me they are aware of this. I also tried an explicit Quickbooks download and this downloaded as a .qif file. Anyone else experiencing this?

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Comments

Dee Howe

In a similar situation. I am about done with Synchrony!

pk702

I also have this problem. It's the same with the Lowes credit card.

NotACPA

Have each of you tried initiating the download at the website, rather than initiating from within Q?

That doesn't always help, but sometimes it "shakes loose" the cobwebs and allows thing to proceed normally thereafter.

Eliot Greenberg

I gave up on trying to set up Synchrony one step downloads from Quicken a long time ago. I always go to the Synchrony website and manually download the transactions for import into Quicken. This behavior started a few weeks ago. It was fine before then.

Quicken Anja

Hello All,

We appreciate you all for letting us know about this issue.

Unfortunately, since this is an issue on the financial institution's side, it will need to be escalated on their end. However, we will have an Alert posted regarding this soon.

Thank you!

Eliot Greenberg

I agree. This need to be escalated on the Synchrony side. I contacted their tech support the first time it happened. Their response was that they were aware of the issue and were working on it. This was a few weeks ago. Any pressure Quicken can put on them would be helpful. Thanks.

Quicken Anja

Hello All,

We now have an Alert posted for this issue that you can follow for updates. Please refer to this link to review and bookmark the Alert.

Thank you!

Daybreak

I called Amazon/ Synchrony today and the technical support stated that it was on Quicken side and they couldn't fix it.

Quicken Jasmine

Hello @Daybreak,

Thank you for coming to share. We do have an active alert which you can view in Quicken Anja's previous response. Our teams are investigating and working to resolve this issue, however, there is no ETA. You can bookmark the alert for all further updates!

Eliot Greenberg

Yay! My Quicken exports from Synchrony (Sam's Club) were in the proper format (.QFX) today. Looks like Synchrony finally fixed the issue. Hopefully, this is fixed for everyone. Merry Christmas and Happy New Year. 😎

Quicken Anja

https://community.quicken.com/discussion/comment/20466753#Comment_20466753

We appreciate you sharing this update and are glad to hear it has been resolved for you!

Hopefully, this is the case for others as well.

Thank you!