Regions not Downloading

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  • jwebbone
    jwebbone Quicken Windows Subscription Member ✭✭
    edited 8:03AM

    I just tried to manually download a file from Regions a "transactions.QFX" file. It did not update the target account. It did however change the balance in the target account by over 220K. I ended up having to restore from backup. It also created another account called a Web Connect with the targeted transactions. I think I may post a description of the situation on "X" and maybe LinkedIn. Perhaps someone else has an idea of how to fix the situation. Also, how does a company of this size not have some sort of call center on a Saturday? This is personal finance software. Don't a lot of people do their personal finance on the weekends?

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  • almostengineer
    almostengineer Quicken Windows Subscription Member
    edited 11:59AM

    i did have a talk with Regions today. they are aware of the problem and it is being discussed internally. with it being a third-party product they are unable to provide support. when asked if Regions had made any changes to their direct connect policies, procedures or protocols the answer was reserved no. when asked were a different end user application (other than quicken) to be used with direct connect could it be expected to work, the answer was "you will have to try it."

    makes me think this is a larger issue than a bad update.

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