Regions not Downloading
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Hello All,
Thank you for sending the problem logs and for providing more information. I do understand and apologize for your frustrations.
(CTP-11663)
-Quicken Jasmine
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Logs sent!
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I've sent logs (yesterday & today) with the reference Ticket#11433704/CTP-11663 in the subject & description. Please escalate this issue. It is very difficult to complete year end financial planning while Quicken is broken.
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The Quicken / Regions download problem appears to be resolved for me as of 12:50 central today. I have 10 Regions accounts that download transactions. I have also been unable to download transactions since 12/4. The only thing I did different after multiple attempts in previous days to download transactions, was to send in a log to Quicken. This was through their Help - Report a problem option for my Quicken Deluxe version R60.15. I referenced the below listed problem:
Ticket# 11433704/CTP-11663
And within 10 minutes I'm now downloading transactions. Did someone at Quicken manually adjust my account? I don't know. I haven't received any messages from quicken support, it just started downloading transactions for all accounts.
I will add that out of the 10 Regions accounts, two were express web connect. The two web express accounts never stopped downloading transactions. It was only the Direct Connect accounts.
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Still not working for me…same error message. I also sent in logs so doesn’t appear to be related
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Still broken. Same codes. Logs sent
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Hello All,
Thank you! We appreciate it and we will update this thread with more information once it is received!
-Quicken Jasmine
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File sent. Issue is still not resolved.
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Still not fixed 14 straight days. what is taking so long? This is unbelievable for such 2 larger corporations not able to resolve this in a timely manner. logs sent. What compensation are you going to give to the customer.
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Hello All,
Regions Bank is not providing the correct data. We are working with our third-party vendor and Regions to resolve this issue. We do not have an ETA nor any other information at this time.
Thanks!
-Quicken Jasmine
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Still not fixed this morning. No such thing as customer support.
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Got a nice message from the CEO touting upgrades, etc. He's probably unaware of the issues we are having.
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This is truly frustrating. What is the status on fixing the issue?
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[Removed - Speculation/Innacurate]
I have an open case with Regions. I've heard back and just need to call them. When I spoke with them last they had heard about the issue after the most recent Quicken update. They said they had not made any changes to their file nor been asked by Quicken to make any changes.
It would be nice to get more updates even if there are no updates.
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Still not working.
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Problem still not resolved. Going on for 2 weeks!!!
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I'm still getting the same issue. Have 7 accounts and cannot download transactions for the past 2 weeks. Reported it yesterday through Quicken.
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Maybe somebody should reach out to Eric Dunn and/or his executives.
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Regions Workaround:
Regions provides two ways to connect to their system.- connect via Web Link Connect ( which I have verified works with Quicken Classic Windows )
- connect via Direct Connect ( which HAS NOT WORKED since December 3rd.) This is the original connection which most all long time Classic Users use. It produces the OL-220-A error.
You can add a new account to your Quicken with Web Link Connect and receive your transactions. The problem is multifold a) you must reconcile twelve months of transactions b) and category naming corrections you made manually after transactions downloads will be lost.
If this isn't fixed by year end I'm going to add the web-link connect account and manually add in transactions that were download in December into my old Direct Connect account. Reconcile November and December, do my reports and file my taxes.
And begin usings the Web-link Connect account January 1st.
[Merged Post]
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still not working. a meaningful update with an eta would be helpul
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It's still not working, all I want for Christmas is to go back to life as of Dec 3.
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Like waiting for a desired Christmas present. I wake up and think excitedly…"Maybe today is the day I can reconcile my regions bank account….goody, goody!" Oops! Wrong again. No resolution yet…bummer!
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FYI… Still getting the same error, but I was able to find on the Regions web site a place to export in the Quicken format. Loaded 7 accounts today for all transactions since 12/3. Not ideal, but at least updated balances in Quicken.
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[Removed - Rant]
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When are we going to get a update on the fix? Have not heard anything since 12/16.
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Hey Quicken, if your not going to fix what you broke with the last update, please at least let us know, I will need to find a replacement for your product BEFORE you charge me for another year of service!
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It is amazing the lack of information coming from Quicken. Quicken Jasmine a little more empathy and frequent updates on status would be appropriate to deliver a better Experience. Please pass along to others. Thank you.
It does look like it partially works. It would connect but would not download transactions. Manually "reset account" would not work so I had to deactivate and relink each account one at a time. If not, it would have created new accounts that don't align with years of records. If you are not using, you also need to ensure Quicken Bill Manager does not get turned on during this process. Also, as always, make sure you have a recent backup. Good luck.
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Mine is not a Rant. This is unacceptable for a Large Corporation to not have this fixed by now. I believe we all would like to hear from an Executive as to why this has not been fixed and an ETA as to when it will be fixed. If my company was down this long there would be Reputation and also fines from the Feds, States and Finacial institutions.
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I think I too need to chime in. Not a rant but it would help to get updates a bit more. The last thing I see was @Quicken Jasmine saying that Regions was not giving the "correct" info to Quicken. Not sure what that means.
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