Regions not Downloading
Answers
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Let’s be clear. The problem is not so much downloading as it is uploading. Yes, I have used RB’s web online banking system to make bill payments and a couple of times some of those transactions have successfully downloaded into Quicken. But the real test is whether you can upload transactions from Quicken to RB, and I’ll wager you can’t. Try sending yourself or a relative/friend a small test check. Good luck.
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I also tried deactivating and reactivating direct connect for RB and Quicken could not complete that operation.
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i run quicken in a virtual environment. i used to backup the vm before each quicken update. when the updates started happening weekly i got lazy and stopped doing backups. the latest backup i had was from june 2024. restored that vm, spun it up and tried to connect only to regions. this was only for a download. it failed with the 220 message. version R57.16, so in quicken years rather old.
if you look at all the other connection alerts quicken has open, this may take a while.
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@junkmail I use Quicken only for downloading transactions. I have been unable to get any transactions using direct connect. As I mentioned, when I switched to web connect, it created a huge variance in my account balances. This variance predated my 2017 statements and meant I could not reconcile the accounts. So, downloading is not only important to me, it is the only reason I have an issue. Otherwise, I would have to key all my xtns by hand and that defeats the purpose of a bank connection. Quicken, today is 12/16. You need to get this fixed.
I suppose the alternative is Quickbooks?
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Hello All,
I do truly understand your frustration caused by the inconvenience of this issue. Our teams are working to resolve the issue, at this time we have not received any new information.
Thank you for your continued support and patience.
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-Quicken Jasmine
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I am not able to update since December 3rd. Do we have an ETA on when this will be resolved? I'm paying for a subscription, and I'm not getting the service I expect.
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This is still happening. Why is it taking so long to fix this. Both Quicken and Regions should be in a war room hashing this out. I know i have sent several logs. What is taking so long. Is Upper Mgmt aware of this.
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I have found another issue, now that we cannot get connected, I have transactions in limbo. they do not have check numbers, but they also will not allow me modify the record. This is all messed up Quicken. What happens if it makes a payment and I do not know if it is set to make a payment and I make a double payment and then my account possibly becomes overdrawn due to your application not functioning properly and also not being fixed in a timely manner.
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I feel bad for people that use Quicken to pay bills. It sounds like users don't know if bills are being paid since we are unable to connect. I am glad I pay bills through Regions website.
You might call Regions. They might be able to see if they have received any requests from Quicken to send checks or pay bills.
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i had opened a ticket with Regions last week and got a call back this morning. They affirmed what Jasmine and Anja have posted here - it is a Quicken issue after an update. Regions mentioned Quicken was suggesting a manual work around. Not sure from here what that might be or whether it is practical. I am continuing to await a Quicken fix.
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-Quicken Jasmine
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This is extraordinary. Has anyone considered [Removed - 3rd Party Software]?
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Hello All,
The team working on this issue is requesting that people encountering this problem please send logs. To do this, please navigate to Help>Report a Problem and send a problem report with log files attached. Please reference Ticket# 11433704/CTP-11663 in the description.
Thank you!
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Quicken Kristina
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Hello All,
The team working on this issue is requesting that people encountering this problem please send logs. To do this, please navigate to Help>Report a Problem and send a problem report with log files attached. Please reference Ticket# 11433704/CTP-11663 in the description.
Thank you!
Quicken Kristina
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Please confirm that you do not need mine, as I had your support department log onto my computer and take copies of that files it desired. This was almost two weeks ago. Please respond as to whether you need anything further from my computer.
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This is a tremendous inconvenience. I pay my bills via the Regions/Quicken link. This is now at least 8 days old and I think we deserve better than "No ETA". Will it be days, weeks or months? What is the hold up?
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I went through that process and sent logs last week after speaking with a Regions rep who stated I needed a manual update file to revert my version from R60.15 Build 27.1.60.15 back down to R52.33 Build 27.1.52.33. When I contacted Quicken support for the manual file/update assistance, I was only instructed to Report a Problem and send log files. This was completed on 12/13 and I haven't heard anything since or even received a confirmation a case with logs was open or even acknowledged.
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PS - I have sent multiple uploads with NO response from anyone, which is another sore subject. I have also sent in problems with quicken that needs to be addressed and again - no response.
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Thank you for your reply @junkmail,
I can see that you already submitted logs. If the team working on the issue needs any further information from you, they will either contact you via email or have us reach out to you on the Community.
Thank you!
Quicken Kristina
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This is not the first time I have had issues with Quicken. Their responses especially in this case are disappointing. Does anyone have a ETA for problem to be fixed?
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I have uploaded files by reporting the problem.
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I sent logs today. I hope more of you do this to help resolve the problem.
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I sent logs last night.
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My logs were sent yesterday. Really frustrated this issue is taking so long (0ver 2 weeks) to identify and resolve. Is there any escalation process within the Quicken organization?
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