ONGOING 12/18/24 Synchrony Transactions are Downloading as .qbo File Instead of .qfx

Quicken Anja
Quicken Anja Moderator mod
edited December 18 in Alerts, Online Banking & Known Product Issues

Users are reporting that when they try to download a Web Connect file, it downloads in QuickBooks format (QBO) instead of Quicken's format (QFX) for Synchrony Bank Credit Cards.

Since the issue is on the financial institution's end, we advise that reach out to the financial institution to escalate this on their end.

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Thank you!
(Ticket #11425895)

-Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    UPDATE 12/11/24

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    ONGOING 12/18/24 

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Anja
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