FNBO (First National Bank of Omaha) FDP-122

David Hochman
David Hochman Member ✭✭✭
edited December 5 in Download, Add/Update Accounts (Mac)

As of 12/5 unable to connect

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Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @David Hochman,

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.

    Let me know once you have done so please!

    -Quicken Jasmine

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  • David Hochman
    David Hochman Member ✭✭✭

    I have sent the diagnostic files, but not the screenshot, which seemed to revealed too much of my information, nor the sanitized data file because I do not understand what is in it or how it is anonymized.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @David Hochman,

    Thank you. This issue has been reported, however there is no current ETA. I will update this thread with any new information once it is received.

    Thanks!

    (CBT-471)

    -Quicken Jasmine

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  • David Hochman
    David Hochman Member ✭✭✭

    Connection is working again as of 12/6.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @David Hochman,

    Thank you for coming back to let us know. I am happy to hear that the issue has been resolved for you. Were there any troubleshooting steps that you took?

    Let me know!

    -Quicken Jasmine

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