Hancock Whitney Bank Not Updating on Quicken Web

knf423
knf423 Quicken Mac Subscription Member, Mac Beta Beta
edited December 6 in Errors and Troubleshooting (Quicken on the Web)

I'm getting Care Code: FDP-101.

I'm a Quicken Mac user, if that makes a difference. I have no problems on my Mac, but on the Web and Mobile application I'm getting this error.

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    edited December 6

    Hello @knf423,

    To start with, I suggest that you please try to reset the cloud again by following the instructions below. Doing so does not affect your data file or other Cloud Accounts (if applicable). 

    1. Sign out of Quicken on the Web
    2. Navigate to the Quicken dropdown menu (in the Quicken desktop program)
    3. Settings... 
      image.png
    4. Mobile, Web & Alerts
    5. Use the toggle button on the left to turn Sync OFF 
      image.png
    6. Click Disable Sync
    7. Navigate to Connected Services
    8. Click Reset (click Reset again on the pop-up box)
      image.png
    9. Once the Reset completes, navigate back to Mobile, Web & Alerts
    10. Use the toggle button on the left to turn Sync ON
    11. Click Enable Sync

    Once that is done, go back to Mobile, Web & Alerts > Accounts 

    to select/deselect the accounts as desired, then click Update. Once that completes, sign back in on Quicken on the Web, and see if the issue still continues to persist.

    I hope this helps!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • knf423
    knf423 Quicken Mac Subscription Member, Mac Beta Beta

    Thanks! That appears to have solved the issue!

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20465188#Comment_20465188

    Thanks for the update! I'm glad to hear that worked for you. 🙂

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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