Adding a tag causes program freeze.

Joseph Fuller

When adding a transaction, and clicking the tag column to add a tag, the program freezes for about 10 seconds. During this time, nothing is clickable, and I have to sit and wait until the program is responsive again. This started happening about a month or so ago and happens every time I click the tag column. I uninstalled the program and re-installed and restored my file hoping it would solve this issue, but it has not. Is this happening to anyone else, or something that is known? Thank you.

Quicken Anja

Hello @Joseph Fuller,

Thank you for letting us know the troubleshooting you have tried so far. However, when you first uninstalled, did you also remove the "Quicken" folder from Program Files (x86)?

If not I suggest that you try to unistall again, and before you proceed with reinstalling, please open your Windows File Explorer and navigate to This PC > C: Drive > Program Files (x86) and delete the folder titled "Quicken" (doing so does not affect your data files).

After you have deleted this folder, go ahead and try reinstalling again.

Let us know how it goes!

Joseph Fuller

WOW, All my thanks -Quicken Anja. That seemed to have eliminated the issue and now it works as it should. Thank you kindly!!

Joseph

Quicken Anja

https://community.quicken.com/discussion/comment/20465267#Comment_20465267

Thanks for the update! I’m glad to hear that worked for you. 🙂

Thilina

I've been experiencing the same. However for me, it's much more than 10 seconds.
I did what Quicken Anja has suggested to do.

Deleted the "Quicken" folder in "Program Files (x86)" and re-installed. Also, checked after restarted as well. Still the same. 😔