Fidelity Cash Management account setup?

Pesh115

I used to have Fidelity Cash Management accounts syned with my Quicken Classic for Mac and they would show the transactions.

I got a new computer a few days ago and setting up Quicken on it. Now, I can no longer get transactions. Furthermore, the amount showed by Quicken for each of these types of accounts is 2x what is actually in the account???

Please help.

Jeremyf

Useful info — When I moved to a new Mac, Quicken was set up to download Fidelity updates from "Fidelity Investments", not "Fidelity Investments Mac". This prevented me from setting up detailed investment tracking. I switched to Fidelity Investments Mac and I was able to fix my issues.

Quicken Anja

Hello @Pesh115,

To further investigate, please provid more details about the following— since you mentioned you are on a new computer, did you start over with a brand new data file, or did you bring an existing data file into the new computer? And is your data file located on your local hard drive, or in a cloud based/external drive (e.g.: iCloud, DropBox, USB, etc)?

Also, could you please submit a problem report with log files and screenshots attached by navigating to Help > Report a problem within your Quicken program.

It would also be helpful if you could include a sanitized file when submitting the problem report in case we need to escalate further. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

Last, what type of account is this exactly?

Check back and let us know!

Pesh115

To answer your questions:

I used the same data file from the old computer. The file is located on my iCloud drive, so that it is backed up and easily available if I switch computers. I simply pointed the new install of Quicken Classic Mac to the file location on my SSD (which is mirrored with iCloud). Also, I'm a bit tentative to share screenshots due to the sensitive nature of my financial information.

Quicken Anja

Thank you for following up.

Please be advised that while backup files are fine to be saved in cloud-based drives, we do strongly advise against saving your main data file in a folder location that is synced with iCloud (as well as any other cloud-based drive folders) as this can cause data damage and/or corruption. This could also be the cause of the issue you are currently experiencing. For this reason, we recommend keeping your main data file saved on your local hard drive.

You can review this support article for more information in regards to storing data files on cloud services. While the article specifically mentions DropBox, the information does apply to all cloud-based and external drives.

As for submitting the problem report, if you do not wish to include a screenshot that is fine. However, submitting the log files would still be helpful.

Thank you!

Pesh115

What I do not understand is why there is a difference between "Market Value" and "Balance"? They should be the same on this account as everything is in "cash". The Market Value is showing exactly 2x the Balance.

Quicken Anja

I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

Thank you!

Jeremyf

I have the same problem, with the same cause (moved to a new Mac computer from a previous Mac computer). What is the resolution?

Jeremyf

Useful info — When I moved to a new Mac, Quicken was set up to download Fidelity updates from "Fidelity Investments", not "Fidelity Investments Mac". This prevented me from setting up detailed investment tracking. I switched to Fidelity Investments Mac and I was able to fix my issues.

Quicken Anja

Hello @Jeremyf,

Thank you for adding to this thread, though I'm sorry to hear that you're experiencing the same problem.

Looking back at the previous inbox exchange I had with the OP— the OP was able to resolve their issue by using "Fidelity - Investments and Retirement Accounts" for their IRAs / HSA / 401k accounts, and using "Fidelity Investments Mac" for their non-retirement brokerage and cash management accounts.

Let us know if this helps resolve it for you as well! Thank you.

Pesh115

@Jeremyf

Thanks for the tip. I actually stumpled upon the same solution and seem to be good for the most part now.

augiboy

I just had this problem. This thread was super useful. Thanks you guys.