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Ally Bank Update

Don Records

It appears that this issue has been going on for some time.

My old Ally Bank accounts continue to update however, if I want to add a new Ally account, I am receiving an error code. For me, this happened in August 2023 - however, since this was a holding account, I did not need to review the transactions monthly.

Now, I just added another account and because it is used frequently, I need those updates. I contacted Quicken support and shared my screen with them. They watched me try to add the new account and said there was indeed a problem.

As I mentioned - this is really strange because the old Ally accounts will update without any problems, however, Quicken will not allow you to add any new Ally accounts. By the way, I also added another account with a different bank - and that came across and was updated without any problems.

In my opinion, quicken cost quite a bit and now we all have to buy a new subscription each year. Not sure I want to continue if they cannot support us and fix this issue.

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Comments

Quicken Anja

Hello @Don Records,

What is the Account type of the new account you are trying to add?

The reason I ask is that we do currently have a known issue with Ally Bank regarding Investment and Credit Card accounts not being supported and unfortunately, do not have an ETA on when this will be resolved. You can review more details on this in this Community Alert as well as this support article.

Thank you!

Don Records

Anja - thanks for the response. One of the accounts is a Money Market Account and the other is a simple Savings Account.

As I mentioned, the other simply saving accounts update without any problems.

Quicken Anja

Thank you for your response and providing additional information.

You mentioned that when trying to add these accounts, you receive an error code. Could you please tell us exactly what error code you are receiving?

Thank you!

Don Records

Error code - CC501.

By the way, when I was on the phone with Quicken and they were able to see my screen - together, we got that same code.

Don Records

I have not seen any additional follow-up or recommendations regarding my concerns.

If this is a matter that Quicken can' resolve, can someone please at least let me know

Quicken Anja

@Don Records I apologize for the delay as I just now see that you responded to me!

Typically these errors self-resolve within 24 hours. We recommend reviewing this support article for more information if you haven't already.

However, if it does not resolve after 24 hours, then it will likely require an escalation to have it resolved. Are you still experiencing this error since your last follow-up?

Let me know!

Don Records

Yes, I am still experiencing this same issue. When I called Quicken the last time they said, well, we have only had this for a few days - and so far, no resolution.

When I asked what this means - or what they intend to do, the answer is - someone (somewhere) is probably working on it.

Meanwhile, I am looking for another software program that might be able to replace my quicken program. This in my opinion, is very poor costumer service,

Quicken Kristina

Thank you for your reply,

Currently, Ally Bank supports only checking and savings accounts. See this article for more information:

https://www.quicken.com/support/ally-bank-credit-card-and-investment-transactions/

Based on that, the issue with the Money Market account not connecting cannot be fixed by Quicken.

The savings account should be able to connect. When I check your recent interactions, I can see the first time you called, they said to wait 24 hours and call back again if the issue persists. I can see when you called back, the person you spoke with apparently thought you were running into the known issue with missing transactions.

So that we can further investigate the CC-501 error you are getting, in your Quicken, please navigate to Help>Report a Problem and send a problem report with log files attached. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue.

Thank you!

Don Records

This matter has finally been resolved. I called Quicken again and asked why they had not fixed this matter - they person put me on hold and finally came back to say that the error code received was not actually an "error code"

Yep, I was just as confused as you are - so, he walked me through adding an account and got the same code I did. Then he had me completely disable all of my Ally Accounts, including those that were working. Before doing so, because i was concerned, I completely backed up my latest information.

In any event, I disabled all Ally accounts and then reactivated them. All of the files appeared, including the new ones. I did have to make some small adjustments - however, when those were done, all accounts are updating properly. I waited a day or so to recheck - and it appears that everything is working just fine now.

Thanks

Quicken Anja

@Don Records Thanks for the update and sharing the solution that worked! I'm glad to hear the issue has been resolved. 🙂