Ally Bank Update
It appears that this issue has been going on for some time.
My old Ally Bank accounts continue to update however, if I want to add a new Ally account, I am receiving an error code. For me, this happened in August 2023 - however, since this was a holding account, I did not need to review the transactions monthly.
Now, I just added another account and because it is used frequently, I need those updates. I contacted Quicken support and shared my screen with them. They watched me try to add the new account and said there was indeed a problem.
As I mentioned - this is really strange because the old Ally accounts will update without any problems, however, Quicken will not allow you to add any new Ally accounts. By the way, I also added another account with a different bank - and that came across and was updated without any problems.
In my opinion, quicken cost quite a bit and now we all have to buy a new subscription each year. Not sure I want to continue if they cannot support us and fix this issue.
Comments
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Hello @Don Records,
What is the Account type of the new account you are trying to add?
The reason I ask is that we do currently have a known issue with Ally Bank regarding Investment and Credit Card accounts not being supported and unfortunately, do not have an ETA on when this will be resolved. You can review more details on this in this Community Alert as well as this support article.
Thank you!
-Quicken Anja
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Anja - thanks for the response. One of the accounts is a Money Market Account and the other is a simple Savings Account.
As I mentioned, the other simply saving accounts update without any problems.
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Thank you for your response and providing additional information.
You mentioned that when trying to add these accounts, you receive an error code. Could you please tell us exactly what error code you are receiving?
Thank you!
-Quicken Anja
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Error code - CC501.
By the way, when I was on the phone with Quicken and they were able to see my screen - together, we got that same code.
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I have not seen any additional follow-up or recommendations regarding my concerns.
If this is a matter that Quicken can' resolve, can someone please at least let me know
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