Quickpay fails often

Hawaii6

I am using Windows Premier version with latest updates installed. I have contacted customer service and have spent more than 2 hours attempting to resolve issues in the last week, ending with no resolutions to any issues I have inquired about.

I frequently have quickpay transactions that ultimately end as being marked as failed, the reason cited is always a vendor website outage issue. This typically happens with difference vendors on the same timeline, I find this explanation suspect and convenient to always blame the Vendors, I am sure Quicken can trace an individual transaction and determine exactly why the instructions were not completed, and then take steps to correct that issue.

I had previously made Quickpay payments to Bank of America, Chase, etc. in past years till it stopped working a while ago, with the new updates touting an easy and reliable way to pay these two vendors specifically, I have tried, submitted logs, and spoke to agents who were not aware and still am not able to add these billers and pay using Quickpay.

Bill Manager since its inception has been problematic and never approached the reliability of Bill Pay its predecessor. I expect well documented claims of compatibility cited by Quicken to be honored and to this date they have been unable to resolve any issues with Quickpay and the list of advertised vendors that are compatible. The minimum effort would be to remove all vendors from the list that do not support the method used by Quicken.

I pay for the subscription to utilize the advertised features and am left with a product that falls short in the Bill Manager section and after many sessions and call backs the issues remain. No resolutions offered.

Quicken Kristina

Hello @Hawaii6,

To clarify, you're referring to the financial institutions that recently started supporting Quick Pay again, as listed in the article linked below?

https://www.quicken.com/support/quicken-bill-manager-quick-pay-update/

What is happening when you're trying to schedule a Quick Pay payment with them (for instance, is there just no option, are you seeing error messages, etc.)?

I look forward to your response!

Hawaii6

Yes, In particular Chase. I have had and used this same account within Quicken for several years. The message when trying to add it as a online bill states that I first have to set up the account. The Chase account is connected via Web express+ and the transaction downloads work daily.

My other current issues are from yesterday and today two different quickpay transactions scheduled days ago for payment encountered an issue and the bills were marked one day late as Quickpay fail after being listed as processing on the payment date. This happens often and the response from Quicken is that the biller encounter a website outage.

Quicken Kristina

Thank you for your response,

I'm assuming this is a credit card account with Chase? Is the card issued directly by Chase, or is it serviced by Chase?

Which biller(s) were the failed Quick Pay transactions sent to?

Thank you!