CC-501 with Citi Bank and Charles Schwab

System
System Member admin
edited January 11 in Errors and Troubleshooting (Windows)

This discussion was created from comments split from: Schwab Brokerage Accounts not downloading since 11/4/2024.

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  • SrTrekker
    SrTrekker Quicken Windows Subscription Member ✭✭
    edited December 2024

    cc-501 error today with Schwab, along with CITIBank's cc-501

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @SrTrekker,

    Regarding the CC-501 error you are receiving from Charles Schwab, we have sent this issue to our team for further investigation. This issue has been reported for further investigation. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots. (CBT-480).

    Regarding the CC-501 that you are receiving with Citi Bank, which instance are you connected with (Citi Bank, Citi Cards, Citi Personal Wealth Management, etc.)?

    Screenshot 2024-12-11 at 9.59.23 AM.png

    Let me know!

    -Quicken Jasmine

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