QFX import not showing correct amount

Jim Mooree
Jim Mooree Quicken Mac Subscription Member ✭✭✭
edited December 12 in Download, Add/Update Accounts (Mac)

I have an investment account that I am trying to download into quicken, using the "Download QFX" feature. I configure the download to cover YTD. When I import it into my working quicken file, the value of the investment is about $12K less than what my account really has (as shown on the account webpage).

I create a new file and import just this QFX, none of my other accounts, and the amount is correct.

So why is the download into my working file wrong, but in a newly created file, it's correct? Where can I go into the old file and clean out any cache that might be there (if that is a thing)?

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Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Jim Mooree,

    Do you have placeholders by chance? You can check by navigating to the specific account > scrolling to the bottom of the register > and seeing if there are any greyed-out transactions.

    Let me know!

    -Quicken Jasmine

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  • Jim Mooree
    Jim Mooree Quicken Mac Subscription Member ✭✭✭

    Nope. No placeholders.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Jim Mooree,

    Would you mind providing the location of your file? Also, is this a new account being added or are you attempting to add this QFX file to an existing account?

    Let me know!

    -Quicken Jasmine

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  • Jim Mooree
    Jim Mooree Quicken Mac Subscription Member ✭✭✭

    Ok, not sure what the location has to do, but the QFX file is in the download folder and my active (daily use) Quicken file is in user/documents/Quicken. When I created the new quicken file, I left it where the default quicken files are created. I download / import QFX files on a monthly basis and this is the ONLY account that is screwed up, so I know its not the location of the file.

    The import is to create a new account.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Have you reviewed all your imported transactions, to ensure that there are no duplicates? A transaction may have already existed in the register, the download created a duplicate (or more).

    Recommend you compare your register's transactions to the brokerage's monthly statements, to find where the discrepancies are and resolve them.

    Also check for situations where a stock purchase or sale did not correctly add to/subtract from the account's cash balance.

  • Jim Mooree
    Jim Mooree Quicken Mac Subscription Member ✭✭✭

    There are no duplicates. Just downloaded all the statements to go through them one by one.

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