Nordstrom Card and CC-501 error

jbourg

Had successfully set up Nordstrum Department Store credit card transaction download(NOT Visa or Mastercard) in early 2024. In early November (don't have exact date or Quicken Windows release) download failures began. After waiting serval days, tried to RESET the account. Reset failed. Have since tried to activate One Step Update. Activation has failed since with Error CC-501 (screenshot of failure attached). Have seen similar Nordstrum Card issues but not specifically CC-501 errors. Please advise and resolve error. Thank you.

Screenshot 2024-12-13 at 6.01.06 AM.png

Quicken Anja

Hello @jbourg,

There is currently a known issue with Nordstrum Card Account that has been escalated, though we do not have an ETA on resolution at this time. Please refer to this Community Alert for any and all available updates and information. While the error you are receiving is slightly different from the error reported in the Alert, they are likely related.

We apologize for any inconvenience in the meantime! Thank you.

Rick4

Looks like Nordstrum is another 'problem child' like Kohls :-(

Mallard45

This is now 2 months since it first began…any update or is anything being done about this?

Quicken Anja

Hello @mallan0895,

The ticket for this issue has been moved to a higher priority and its status is currently In Progress. However, we do not have any further information available beyond, and do not have an ETA on resolution at this time. We advise bookmarking the Alert linked in my previous response as all updates will be posted within the Alert.

We apologize for any inconvenience in the meantime! Thank you.