Why are account balance difference when added by "Truist Online Banking" and "Truist Banking"

itr674

Running Windows 10 and Quicken Classic

About 10 days ago starting having Quicken file not responding, but could open as administrator.

This caused me to have to disconnect all accounts and re-add them. But I wanted all my historical data and this has caused a nightmare in trying to reconcile the account.

Now just this morning I discovered that Truist Bank may have an issue.

1. I Just now added accounts using "Truist Online Banking (TOB)". Only 3 accounts were listed. My mortgage was not listed.
2. Then I added accounts using "Truist Bank (TB)". Now, 4 accounts are listed to add.
3. The balance between the checking account added using TOB and TB are are off by about $25.
4. A home LOC account added using TOB has a register and payments are downloaded when using one step updates. However the home LOC added using just TB does not have register.

Now I have to try and reconcile again and this is a nightmare. Been using Quicken for 30 years and this may finally drive me away. If I was not retired there is no way I would have time for this.

NotACPA

TB only connect to Q via Express Web Connect (EWC)

TOB connects to Q via Direct Connect, Web Connect and EWC.

Since you didn't mention initiating the download via Web Connect, I'm going to assume that you downloaded via Direct Connect, for which TOB is solely responsible for the content. Q/Intuit is responsible for the content using EWC, and they probably obtain the data via "screen scraping".

Have you examined the content of the 2 downloads to see if they have the same content? Have you looked to see if Pending transactions are contained in one, but not the other? Or have you gone to the website to see what the $25 might be?