Why are account balance difference when added by "Truist Online Banking" and "Truist Banking"

itr674

Running Windows 10 and Quicken Classic

About 10 days ago starting having Quicken file not responding, but could open as administrator.

This caused me to have to disconnect all accounts and re-add them. But I wanted all my historical data and this has caused a nightmare in trying to reconcile the account.

Now just this morning I discovered that Truist Bank may have an issue.

1. I Just now added accounts using "Truist Online Banking (TOB)". Only 3 accounts were listed. My mortgage was not listed.
2. Then I added accounts using "Truist Bank (TB)". Now, 4 accounts are listed to add.
3. The balance between the checking account added using TOB and TB are are off by about $25.
4. A home LOC account added using TOB has a register and payments are downloaded when using one step updates. However the home LOC added using just TB does not have register.

Now I have to try and reconcile again and this is a nightmare. Been using Quicken for 30 years and this may finally drive me away. If I was not retired there is no way I would have time for this.

NotACPA

TB only connect to Q via Express Web Connect (EWC)

TOB connects to Q via Direct Connect, Web Connect and EWC.

Since you didn't mention initiating the download via Web Connect, I'm going to assume that you downloaded via Direct Connect, for which TOB is solely responsible for the content. Q/Intuit is responsible for the content using EWC, and they probably obtain the data via "screen scraping".

Have you examined the content of the 2 downloads to see if they have the same content? Have you looked to see if Pending transactions are contained in one, but not the other? Or have you gone to the website to see what the $25 might be?

Tom Young

Here are all the Truist entries in the fidir.txt file:

______________________________________________________________________

68775 68775 68775 Truist Bank https://www.truist.com/ NA https://dias.bank.truist.com/ui/login ACTIVE BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA

00147 00147 00147 Truist Bank https://www.truist.com/ (800)786-8787 https://dias.bank.truist.com/ui/login?redirecturi=/web/home ACTIVE BANKING,CREDIT&WEB-CONNECT BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA

09547 09547 09547 Truist Online Banking https://www.truist.com/ 888-228-6654 https://www.truist.com/ ACTIVE BANKING,CREDIT,ACCOUNTINFO,PAYMENT&DIRECT BANKING,CREDIT&WEB-CONNECT BANKING,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA

______________________________________________________________________

As you can see they are all slightly different and I expect that's the source of your problems.

"I Just now added accounts using "Truist Online Banking (TOB)". Only 3 accounts were listed. My mortgage was not listed."

This may be an artifact of what downloading method you're trying to use and, maybe, you'll end up having to connect some (or 1) Truist Account(s) to one of these entries and some (or 1) to another.

Typically, (and as I understand it), downloading loans don't have a register. That's because all the loan servicer sends to Quicken is BALANCE ADJUSTMENT and there is no "register" for you to look at. There may be exceptions to that and your statement "A home LOC account added using TOB has a register" suggests to me that that Quicken Account probably is connected using the Direct Connect downloading method and TOB is the only one of the 3 listed entities that use that method. It also suggests that maybe the LOC is listed as some sort of "Banking" Account in Quicken?

The downloading methods you've used might also explain the difference you're seeing in the checking Account as the two methods (Direct Connect vs. Express Web Connect) work differently.

With Direct Connect your computer makes contact with a Truist server and "logs in" to your account at Truist and does this each time you kick off a download. That direct connection to the bank means that information you receive is very near to "real time.

In contrast, Express Web Connect does NOT directly connect to the bank. Instead an "aggregator" (Intuit in this case) periodically makes that connection to the bank, downloads the information to its servers, and caches it, waiting for you to initiate a download. Accordingly, you can receive somewhat "stale" information if the aggregator hasn't polled the bank's server just before you ask for the information. In other words you are looking at a timing difference.

What I might suggest here is that you create 4 test files with one of your 4 Truist account in each one, and experiment, one at a time how the different download methods work for you between Truist Bank and Truist Online Banking. Generally Direct Connect is preferred if you can get it. You may not be able to link ALL the Truist Accounts in your file to the same Truist entity.

itr674

Tom Young / NotACPA

Thanks for replies and will be studying all info you passed.

Have made so many test files I'm loosing count. was up till 0430 reconciling 1500 "new" lines when updating only to have to make balance adjustment of $4800!!!!

Just got up and back to testing. Going to try and keep Truist TOB and Truist WC in same file to see what happens, More to follow in coming days. Getting further and further behind though because transactions are continuing to be made as this nightmare continues.

Call Truist, and hit option for Quicken help, and the person at other end asks "what is Quicken"!!!

itr674

Trying to direct connect with Truist and just spinning and spinning and spinning. Can we make that a song?

itr674

This is real time, Truist Direct Connect, still spinning, and Task Manager not registering it as "not responding". Ridiculous!

John Adams4

In recent weeks it’s hit or miss downloading transactions to Truist accounts in Quicken. Sometimes the download is successful and other times “error” appears. Error has become more prevalent than success. After “error” shutting down Quicken and launching again sometimes fixes the problem. This is terribly annoying and time wasting. How can it be fixed?