TD Bank downloads

jtk

Transactions are downloading but they frequently now don't include check numbers or payees. Quicken also doesn't recognize repeat payments but insists on treating a new payment as previously paid. Any suggestions?

Quicken Kristina

Hello @jtk,

To help troubleshoot this issue, please provide more information. When did you first notice this behavior? When you say Quicken insists on treating a new payment as previously paid, do you mean it is incorrectly matching a new payment to an older payment that is already in the account register? Are these repeat payments identical except for the date? Do you have any bill reminders set up for these payments? Is this happening in just one account, or multiple accounts? Is this impacting all of your transactions, or only some? If it's impacting only some, what payees seem to be impacted by this?

I look forward to your reply!

jtk

I noticed it some time ago and didn't think that much about it initially. Yes it mismatches a new identical payment with an old one. The repeat payments are identical except for the date. I don't have any bill reminders set up. It only happens in the TD account. It seems to impact checks I write only; Quicken isn't recognizing check numbers, which seems to be part off the problem.

Quicken Kristina

Thank you for your reply,

Did the start of this problem coincide with when Quicken stopped recognizing check numbers? About how long ago was some time ago (a few weeks, a few months, over a year)? Were the check numbers showing up in the Payee column, the Check column, or somewhere else? Are you connected to TD Bank using Direct Connect or Quicken Connect? To check this, click on the account to select it, then go to Accounts>Settings…, and, in the window that comes up, click on the Downloads tab. It should show you the Connection Type right below the Financial Institution name.

Thank you!

jtk

It started happening last February I think. For a while I was having manually to put in repeat payments for two payees; one seemed to get sorted out over time and is fine now, but that's a direct withdrawal (i.e., no check involved). For checks, quicken isn't recognizing any numbers; what shows up in the column for check number is just "Check". For the recurring weekly payment, I'll edit an entry to put in the right number and the payee and the date; the next week, the same payment to the same payee is made but quicken treats it as if it was the previous payment I had manually entered. The lack of the check number for non-repeats is irritating but manageable but for repeat check payments it is hard to make sure my account is correct. Quicken also has trouble getting the names of payees right. None of these problems occurs with other accounts (Fidelity Capital One Citibank).

The connection is direct connect.

jtk

Another example from today—nothing appears in the check number column. The payee column says "check"—no payee identified. The category selected is totally wrong too and bears no relation to the payee

Quicken Kristina

Thank you for your replies,

To help confirm if this problem is being caused by the data being sent by TD Bank or by something happening in your Quicken file, I recommend that you try adding the problem accounts as new to see if the issue persists in the newly added accounts. To do this, please follow these instructions:

1. Backup your Quicken file.
2. Deactivate the problem accounts.
3. Navigate to Accounts>Add Account…
   
4. Search for TD Bank Online Banking (since that option offers Direct Connect)
5. Click the Advanced button
   
6. Make sure Direct Connect is selected.
   
7. Follow the prompts.
8. When given the option to add or link to the existing, please make sure to Add the account(s) so they will be added as new accounts
   

Once the accounts are added as new, check to see if the issue persists in these new accounts, or if they are behaving the same as the original accounts were.

Please let me know how it goes!

jtk

This seems to have fixed one of the problems. I'll see of the repeat payment issue is now solved too later this week. Thank you!

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear that corrected the issue!

If you need further assistance, please feel free to reach out!