Account list flag...

Chan Davidson

….showing that I have 1 transaction to review, but there is nothing to review. I've followed old instructions from years past, but nothing has helped thus far.

Version: R60.15

Build: 27.1.60.15

Windows 10 Enterprise

Just starting occuring a few months ago, not sure if it could be related to an update.

Thanks!

Quicken Kristina

Hello @Chan Davidson,

To troubleshoot this issue, please start by making a backup of your file, then following these instructions from this article on when Quicken says there are transactions to accept, but you can't see any:

Before you begin

Ensure the Search bar above the register is cleared. Text in the Search bar will adjust the register to only show transactions that match that text. 

First, turn automatic entry on

1. Press Ctrl+A on the keyboard to bring up the Account List, then click the Edit button next to the affected account in the list.  
2. In the Account Details window, click on the Online Services tab then click Automatic entry is. 
   
3. Select Yes on the next dialog box and click OK.
4. Automatic entry should show as "On" now.
5. Click OK to close the Account Details window, then click Done on the Account List.
6. Close Quicken, wait a few seconds, then re-open it. The transactions should appear upon re-opening Quicken.

Note: If you have multiple accounts affected by this issue, you can make the change outlined above to all the accounts at once by going to Edit > Preferences, then going to Downloaded transactions and checking the box next to Automatically add to banking registers.

Then, check the account register and Online Center

Quicken will show you downloaded transactions in multiple locations. The following information shows you how to check for downloaded transactions in the account register and Online Center.

1. Open the account register and select Downloaded Transactions at the bottom of the register.
   • If there are transactions listed, accept them to the register.
   • If there are not any transactions listed, proceed with the next step.
2. Choose the Tools menu > Online Center.
3. Select the appropriate financial institution and account.
   
4. Select Transactions. If transactions are listed, click Compare to Register and accept the transactions. Note: Compare to Register will display online payments on the initial screen. After accepting your online payments, click Continue, Next or Done to see the rest of your downloaded transactions.
   

Please let me know how it goes!