Is the SOFI issue ever getting resolved?
Last update on this item that I saw was month ago. Is this getting fixed?
Answers
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Hello @Ibou,
To clarify, are you referring to the known issue with FDP-106 errors when attempting to connect/update accounts with SoFi? If so, then I can see that the ticket is still open and in work. We do not have an ETA. No further information is available at this time. If you haven't already done so, I recommend bookmarking the Community Alert (linked below), since any updates, once available, will be posted there.
Thank you!
(Ticket #11369179/CTP-11399)
Quicken Kristina
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The "FDP-106" was marked by Quicken as "resolved" a day or so ago, however this seems to be incorrect/false. I am still experiencing the same "FDP-106" issue I first reported back in late October 2024. Either they didn't really fix it, the fix is incomplete or perhaps not actually deployed. Regardless, the announcement seems to be either premature or simply incorrect. It's been almost three months now without resolution.
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Hello @beeger,
I'm sorry to hear that this issue is not resolved for you. So that we can further investigate this, please navigate to Help>Report a Problem and send a new problem report with log files. While you will not received a direct response through this submission, our teams require this information in order to investigate the issue.
Please also provide a screenshot of the error message you are seeing in your Quicken when you try to add or update the problem account(s).
Thank you!
Quicken Kristina
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IT's the same issue that I reported on the ticket that says is still open that I have never seen a resolution. Still to this day I get the same error.
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Thank you for your reply @Ibou,
I'm sorry to hear that this issue is still persisting for you. So that we can further investigate this, please navigate to Help>Report a Problem and send a new problem report with log files. While you will not received a direct response through this submission, our teams require this information in order to investigate the issue.
Please also provide a screenshot of the error message you are seeing in your Quicken when you try to add or update the problem account(s).
Thank you!
(CBT-539)
Quicken Kristina
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So are you saying that, as far as Quicken is concerned, the issue has been resolved? And that those experiencing the problem need to start this process over with a new ticket number, wait times, etc.? "FDP-106" was marked as "resolved" even though that's clearly not the case.
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Thank you for your reply,
I have escalated this issue and it cannot be further investigated/resolved without the log files. If the logs show that the original issue was not resolved, then the ticket can be re-opened. If the logs show that there is a different root cause with the same symptom (FDP-106 errors), then a new ticket will be created.
Thank you!
Quicken Kristina
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I did report the issue, again, and just finished a chat with the support desk. After 20 minutes all I was told is the same thing I've been told since I first reported the issue in November 2024 that the issue has been "escalated" and that there is no ETA.
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Thank you for the follow-up,
I understand it's frustrating that Support told you the exact same thing as you were told in November. However, your contacting them was not a waste of time. I can see that Support created a new ticket to escalate the issue, ticket # 11511687. The escalated team should contact you by email if they need additional information or when the issue is resolved.
Thank you!
Quicken Kristina
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So by creating a new ticket, they are saying that the issue wasn't resolved or are they saying they identified a new issue? I also noticed you took down the announcement that indicated the issue was being worked and then indicated that the issue had been resolved, so no one can see it now. What you told me in your last post is exactly what I heard back in November, and I kind of feel like nothing is really happening over there.
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Thank you for your reply,
There is now a new alert for the issue. While we do not currently have an ETA, please bookmark the new alert, since any updates, once available, will be posted there. [Edited due to new alert coming out for the issue]
Thank you!
(Ticket #11520333/CTP-11926)
Quicken Kristina
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