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Duplicate transactions downloaded for CitiBank MasterCard

LarryC

When downloading transactions for my Citi World Mastercard I get two instances of each transaction — one correct transaction and a duplicate that I have to delete. This started happening about two weeks ago. Only the one credit card exhibits this error. I have a Citi Costco Anywhere card that downloads transactions correctly.

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Online Banking

Windows

download transactions

Citi

Comments

Quicken Anja

Hello @LarryC,

To start with, please take a moment to review and follow the guidance in this support article, which suggests possible causes. See if any of the recommendations provide a solution for this issue.

Hope this helps!

LarryC

You misunderstand the issue.

It is not that "Quicken for Windows Downloads Transactions That Are Duplicates of Existing Register Entries."

When I download for my Citi World MasterCard it downloads two of each valid transaction. I accept one and delete the other.

Quicken Anja

Thank you for clarifying and I apologize for the misunderstanding.

To start with, I suggest you try to deactivate all accounts for this financial institution, then force Quicken to "discover" all available accounts and see if this will help resolve it. Please, follow the instructions below in order to do so.

Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab
Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
When finished, close the Account List
Close, then re-open Quicken
Navigate to Tools > Add Account
Walkthrough this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

Once that is done, see if the issue still continues to persist.

Let us know how it goes!

Quicken Anja

Hello again,

We haven't heard back from you in a while. Do you still need assistance?

Thank you!

LarryC

I am still getting duplicate transactions. It happened again this morning. It doesn't happen all the time, and it only happens with the one Citi account.

I delete the duplicates and accept the rest. At this point, I'm tired of trying to chase down the root cause.

Quicken Anja

Thank you for following up, though I am sorry to hear that this is still occurring.

I know you said you don't want to continue chasing down the root cause, but just to confirm— this is still happening after the last instructions I provided?

If you decide to pursue this further in the future, please don't hesitate to reach back out! Thank you.

LarryC

Yes, I went through the process of deactivating and re-adding my two Citibank accounts, both the one that has the problem and the one that doesn't.

The problem with duplicates still occurs, but not all the time. Maybe 1 in 3 downloads includes duplicates.

I have used Quicken for many years and depend on it for making financial decisions. I put up with these kinds of nuisance errors, and there are many of them, but it would be great if they were all fixed.