Constant Errors for Discover Card and Bank!

Question

When performing an Update, either in One Step update or an Individual Discover account receive an Error that it is unable to complete. Have Reset the accounts, Deactivated and reactivated, even deleted and Added them back into quicken. Nothing resolves the errors! This has been an issue for about a year now regardless of Quicken version or Windows OS, 10 or 11. Any help would be appreciated

Quicken Jasmine · Answer

Hello @rodneybr,

Due to the previous troubleshooting steps having failed and the length of time that you have been experiencing this issue, I suggest contacting Quicken Support directly for further assistance as an escalation may be in order.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!

rodneybr · Answer

Did Not resolve the issue! I am already running the current version, R44.28. I Have tried everything at My disposal and this has been going on for almost a year.

Quicken Jasmine · Answer

Hello @rodneybr,

I have taken the time to further review the issues that you are experiencing with Discover Bank, I can see that you are internally receiving an FDP-185 (CC-585). I invite you to attempt the troubleshooting steps below in hopes of resolving this issue. It is recommended to save a backup before proceeding (just in case). You can also follow this link to access those steps and to find more information.

Ensure you are on the latest release for your version of Quicken

* Select Tools menu > One Step Update.
* Click Update Now.

You can also check for an update by going to Help > Check for Updates.

Refresh your online account information

* From your account register, select the Actions gear icon at the very top of your register (Ctrl + Shift + N).
* Select Update Now.

* Follow the on-screen instructions to complete the update.
* Repeat these steps for each financial institution experiencing this error.

Visit your financial institution's website

* Sign in to your financial institution's website.
* Navigate to the page where you view your account information.
* When you encounter the new web page that requires your response, fill out the requested information and dismiss the screen. If you have the option to not display the page or ask you again, select that option. If you do not, the error may continue to occur.

Note: Some financial institution websites may have this new security requirement located in your inbox or message center.

Please let me know how this goes!