Chase- Not adding transactions

Question

One of my accounts at Chase refuses to download transactions.  I have reset; it shows as authorized; it says its last downloaded today - but the transactions are not coming into that account (the other accounts all downloaded. )

I have reset and linked to the existing account.

Any suggestions on whats going on or how I can force it to download the transactions (when it is already saying it has done so)

Quicken Anja · Answer

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!

Quicken Anja · Answer

Hello again,

We haven't heard back from you in a while. Do you still need assistance?

Thank you!

Quicken Anja · Answer

Hello @richard172,

Since you're not receiving any error messages, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

* Navigate to Edit
* Preferences...
* Quicken ID & Cloud accounts
* Click Sign in as a different user (or it might say Sign in using a different Quicken ID)

* Follow the prompts to Sign Out
* Sign back in using your Quicken ID (email) and password

Once that is done, see if the issue still continues to persist.

Let us know how it goes!