Cannot connect to Gateway Mortgage Account
I previously connected my Gateway Mortgage account to quicken to monitor my property/mortgage. There was multifactor authentication after sign-on then would text a code to my mobile phone. No issues with syncing on Quicken Mac as it would prompt me to request a code and provide a prompt to enter. A few weeks ago Gateway updated their multifactor authentication by using an email code or Google Authenticator. I am now unable to sync on Quicken, it still prompts me to request a code but Quicken does not provide a prompt to enter.
Care Code: 3001
Details: CP_SERVER_ERROR
MFATextQuestion is missing required fields
Answers
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Hello @Robert D3,
To start with, I suggest deactivating the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.
- Go to the Accounts menu and choose Hide and Show Accounts
- Uncheck any accounts with this specific financial institution that are checked as hidden in Lists
After that, please follow the troubleshooting instructions below.
- Open the account register and navigate to the Settings gear on the bottom-right corner
- Click on the Downloads tab
- Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
- Quit Quicken
- Open Finder and navigate to Applications > Utilities > Keychain Access app
- On the left panel in the Keychain Access app, select Login and select Passwords at the top
- Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
- Quit the Keychain Access app and reopen Quicken
- Navigate to Accounts > Add Account...
- Use the search field at the top of the list to find and select your financial institution and click Continue
- Follow the prompts to sign in using your login credentials associated with the financial institution
- If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken
Let us know how it goes!
-Quicken Jasmine
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-Quicken Jasmine
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Please let us know!
-Quicken Jasmine
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Hello Jasmine,
Apologies for the delay. I just followed your provided resolution steps and unfortunately I still get the same error after I attempt to add the account. Quicken prompts me to send the MFA code after I've signed in but the error remains and I don't have the option to input the MFA code.
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Hello @Robert D3,
Would you mind creating a test file and adding the Gateway Mortgage account(s) to see if the same issue occurs? You can create a test file by navigating to File > New > Start from Scratch. Once you have created the test file, you can proceed to add your accounts using steps 9-11 in my previous response. If needed, please, review this support article for instructions on how to create a new file and how to switch back to your original file after.
Please let me know how it goes!
-Quicken Jasmine
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-Quicken Jasmine
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