Balances changing

Barbara3
Barbara3 Member ✭✭
edited December 20 in Errors and Troubleshooting (Mac)

ever since there was an update for American Express connectivity my bank account balances change daily. They synced/balanced before that occurrence. This is impacting my accounts with Bank of America, Amex and Capital One.
what can be done to stop this. It doesn’t make sense. If I look at a monthly statement all activity matches but the balances do not match. I have used Quicken for over 20 years so it’s not that I don’t know what I doing. But this is driving me crazy. Any help would be appreciated. Thank you

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Barbara3,

    To assist with this issue, please provide more information. When did you first notice this issue? Which balances are incorrect (Today's balance, Online Balance, and/or Projected Balance)?

    Screenshot 2024-12-20 at 1.10.58 PM.png

    You mentioned that it keeps changing. To clarify, does that mean you're correcting it and then it is wrong again? What seems to trigger the balance to change (updating your accounts, reconciling, etc.)?

    I look forward to your response!

    Quicken Kristina

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