Problem Connecting my AAA Advantage Visa

System

This discussion was created from comments split from: Quicken AAA Advantage CC not syncing.

Paul7

I am still having problems not connecting my AAA Advantage Visa to Quicken for transaction download. HELP!!!

Quicken Anja

Hello @Paul7,

I took the liberty of reviewing your account and am seeing internally that you are receiving a Invalid credentials error. Can you please tell us and confirm what if any error code and/or message you are seeing on your end?

Check back and let us know! Thank you.

Paul7

I use the AAA Advantage Visa CC to connect & get CC-929 as an error code with "Oops. We're having a problem" along with the error card. My sign in credentials are what I use for logging into the online card account.

Paul7

Any response to my post on December 21?

Quicken Anja

Hello @Paul7,

I apologize for the delay as I am just now seeing your response.

Since you are receiving a CC-929 error, please follow the instructions below which can also be found in this support article regarding this error.

First, wait one hour. Then, sign out of Quicken and sign back in:

1. Go to Edit > Preferences > Quicken ID & Cloud Accounts.
2. Click Sign in as a different user.
   
3. Type "yes" to confirm and click Sign Out.
4. After you sign out, sign back in with the same Quicken ID.
5. Attempt to add your account again.

Let us know how it goes!

Paul7

I am a little confused about the one hour wait, but here is what I just did. I exited the Quicken file that I had open & waited one hour & then signed back into that file & then after skipping the update, when thru the steps that you gave me & after signing into Quicken web site login that popped up & getting into my Quicken file, I went to add an account & selected AAA Advantage Visa CC for the account. Once I got the login for that account, I login & it started connecting with the circle having a spinning spot on it. After 17 minutes, the spinning stopped & the account login came back up with C-503 as an error code.

Please advise as to a correction as to the steps that I took or next steps to resolve my problem. While I am responding, I am having a similar problem logging on to my Bank checking account at Wallis Bank. Any assistance for this problem would be greatly appreciated.

Quicken Anja

@Paul7 I apologize for any confusion— the 1 hour refers to 1 hour since the last time you attempted to perform an online session such as updating the account/running a One Step Update.

I took the liberty to review the error code you are receiving internally, and it looks like you are receiving CC-503 for both financial institutions, is that correct? Have you already followed the error-specific guidance found in this support article regarding CC-503? Please confirm, and let us know how it goes.

Thank you!

Paul7

I am unable to do any of the steps in the support article as the Online Services Tab only gives me the option to "Set up Now…" & editing the account from the Account List does not allow me to proceed with the steps in the support article as the Transaction Download Column says "No (activate downloads)" & if I click on the activate it takes me to the logon screen for the account & I now get CC-929 error code. Next steps???

Paul7

This is the same for both the AAA Advantage Visa & Wallis Bank

Paul7

It is the sane for both the AAA Advantage Visa CC & the Wallis Bank accounts.

Quicken Anja

Thank you for following up, though I'm sorry to hear that the issue still continues to persist with both financial institutions.

Before we proceed, could you please provide a screenshot of the error(s) you are currently receiving for each financial institution when you try to add/reconnect them? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!

Paul7

Per your request.

Paul7

Any response?

Quicken Kristina

Hello @Paul7,

I'm sorry to hear that the CC-929 error is persisting. If you have already followed the directions from @Quicken Anja's earlier post about CC-929 errors, and the issue is still persisting, then please contact Quicken Support directly for assistance, since they have access to tools that we on the Community cannot access and they are able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance! 

Paul7

I am now getting the 503 error

Quicken Anja

Hello again @Paul7,

As previously suggested by @Quicken Kristina, please contact Quicken Support directly for further assistance and possible escalation. Since the error continues to change back and forth between CC-929 and CC-503 we likely will not be able to resolve it from within the community, and our support agents will need to collect and review your log files to escalate this issue further.

We do apologize for any inconvenience! Thank you.