Principal Connectivity Issue

BTBT
BTBT Quicken Windows Subscription Member ✭✭✭
edited 7:38AM in Errors and Troubleshooting (Windows)

Hello,

I have been having issues with Quicken connecting to Principal for the last 2 months. It seems like it is the same issue as brought up in:

https://community.quicken.com/discussion/7943380/connectivity-issue-principal-funds

It is the OL-332-A error. I tried the troubleshooting at https://www.quicken.com/support/message-when-using-online-services-ol-332-or-ol-330/ and verified my customer id, username, password, and account are correct. That site says to contact the financial company if my information is correct, but they just redirect me back to Quicken since I can log in to their site without problems.

Is anyone else seeing this? It is pretty much exactly what happened last year at about this time as well. There was never a post about the resolution, but it started working after about 3 months after a Quicken update.

Quicken R60.15

Build 27.1.60.15

Any ideas on troubleshooting?

Thanks!

principal error.JPG

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @BTBT,

    I am sorry to hear that you are experiencing this issue again, and thank you for letting us know that you have already tried the troubleshooting in the corresponding support article.

    To confirm and avoid repeating, did you also try the troubleshooting provided to you in the older thread again?

    Check back and let us know! Thank you.

    -Quicken Anja
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