One Step Update Has stopped working

Denverbarb
Denverbarb Member ✭✭
edited 10:16AM in Errors and Troubleshooting (Windows)

Since the last update a couple weeks ago, my one step update has stopped working. And it freezes up Quicken entirely. I have to go to Task Manager to shut it down. Windows 11.

Barb Schmidt

Tagged:

Best Answer

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Answer ✓

    Hello @Denverbarb,

    I have taken the time to further review the issue you are experiencing with One Step Update. I can see that you are receiving various errors with multiple different accounts and financial institutions.

    First, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
      image.png
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password

    Let me know how it goes!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Answer ✓

    Hello @Denverbarb,

    I have taken the time to further review the issue you are experiencing with One Step Update. I can see that you are receiving various errors with multiple different accounts and financial institutions.

    First, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
      image.png
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password

    Let me know how it goes!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • Denverbarb
    Denverbarb Member ✭✭

    I did as directed and everything worked except the "online services", "Updating your data". It stopped at "renaming rules" and froze Quicken. Once again, I had to go to Ctrl-Alt-Del and ended the task.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Denverbarb,

    Due to those troubleshooting steps having failed, next, I suggest attempting some data file troubleshooting. I invite you to review the instructions below regarding validating/super-validating your data file.

     It is recommended to save a backup before proceeding.

    Validate: 

    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
      Screenshot 2024-12-16 at 11.31.47 AM.png
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

    Super Validate:

    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
      Screenshot 2024-12-16 at 11.33.01 AM.png
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Let me know how it goes!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

Categories