Bank of Montreal (BMO) - Problem downloading transactions on my Line of Credit (LOC)

FrancoisB

Hello,

I can download transactions of all my other accounts I have at the BMO except the transactions I have for my line of credit. The update is successful for all my accounts in the summary at the end of the update.

Any idea what could cause this issue ?

Quicken Jasmine

Hello @FrancoisB,

I have looked further into this issue for you and found that you are receiving an FDP-185 with your BMO account(s). Your financial institution has added a new security feature that requires your attention before your account can be updated. This could be a new verification step that needs to be completed on the financial institution's website. I suggest reviewing the instructions below in an attempt to resolve the issue. As always, it is recommended to save a backup before proceeding with any troubleshooting. You can also find more information and instructions in this Support Article.

First, ensure you are on the latest release for your version of Quicken

You can check for an update by going to Quicken menu > Check for Updates.

Next, visit your financial institution's website

1. Sign in to your financial institution's website.
2. Navigate to the page where you view your account information.
3. When you encounter the new web page that requires your response, fill out the requested information and dismiss the screen. If you have the option to not display the page or ask you again, select that option. If you do not, the error may continue to occur.

Note: Some financial institution websites may have this new security requirement located in your inbox or message center. 

I hope this helps!