ONGOING 12/26/24: Fifth Third Bank credit card online bill not syncing

twarner1

My Fifth Third bank Trio Credit Card bill has not worked for over two years. The transactions download through quicken but the bill will not sync. I added a manual bill and update it by visiting the Fifth Third bank website. I also have a checking and two savings accounts with Fifth Third that download transactions without any issue. I chatted with Gerber on Quicken support and shared my screen. She stated "As far as I can see on my end, this specific biller "Fifth Third Bank" shows as degraded on my end, that means that at least for now, this specific biller has some problems on our side (I'm sure that you are not the only one with this problem)". I asked her/him to add this issue to the Alerts, Online Banking & Known Product Issues section of this board and was told "In this case no, since this is just a problem with an specific biller (you know it's not something as a bank not responding at all, or even a feature in Quicken that has a bug).
The best option to keep track of the status of this biller, will be contact us back, since I'm sure that what you can do to know the status of this problem, is just asking for the actual status of this biller."

I am making this thread to track the progress of the issue.

Jasmine closed the first post the day after I opened it on September 8, 2024 without solving the issue. My second post was closed as well. So, I am making a third post to hopefully TRACK the progress. Please do not close this until it has been solved. IF THERE IS NO PLAN TO SOLVE IT, PLEASE SAY SO. Otherwise, let's keep the community aware of the issue and its progress.

Quicken Anja

Hello @twarner1,

Unfortunately, the status of this Online Biller is still showing as degraded, and we do not have an ETA on when this will be resolved.

I apologize for any inconvenience in the meantime!

Also, in regard to the first post you made for this issue, it was not closed on the same day that it was posted. It was closed a month later on 10/10/24 as all posts are closed after a month of no activity.

Hope this clarifies things! Thank you.

twarner1

Thank you for the clarification. Maybe you could move the post to the "known issues" section and post a monthly "This issue remains ongoing, for now. We cannot provide an ETA regarding a resolution, although our teams are working towards this as quickly as possible. We do apologize for the inconvenience, and we thank you for your patience" message similar to how other ongoing issues are updated until resolved. Just a thought…

Quicken Anja

@twarner1 Thanks for following up!

This issue isn't currently being posted in that category as per protocol, we typically only post Alerts on issues in the Known Issues category when there is a corresponding internal alert. These internal alerts are usually created when we receive widespread reports from multiple users experiencing the issue.

Additionally, with this particular issue, the "health" status of an Online Biller (degraded in this case) indicates an issue within the server on the biller's end which requires action from the biller to resolve it. However, we are able to pull up and check this status anytime upon request.

I again apologize for any inconvenience, but I hope this information serves to be useful to you! Thank you.