Credit card txns sporadically missing for Chase and Capital One

oakgrrl

Hi, I'm on Windows 11 Home version 23H2.

the Chase credit card had 3 transactions fail to download on 9/14, 9/18, and 9/23 after which they began to download again until another two failed on 11/26 and 11/29.

the Capital One lost 4 transactions between 12/11 and 12/21, then one downloaded normally on 12/30.

I always try to update from the gear icon, but it shows an empty download transaction window. I have reset the accounts. I used to rely on Quicken to know the status of my accounts, but these failures require me to log onto the credit card accounts, cross check, sometimes look up statements, and manually add the transactions in so I don't get surprised by an unexpected account balance.

I check the Quicken ending balance against the online balance, and that will often alert me to a problem. But sometimes the online balance is wrong for a few days.

This is too much work for an automated finance application that I pay for. Hope someone can help.

Quicken Jasmine

Hello @oakgrrl,

Are you receiving any error codes or messages? Are the transactions that you mentioned still missing?

Let me know!