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Fidelity Net Benefits - Unable to add new account in Quicken

dkabq

I was having issues with transactions in my Fidelity NetBenefits account. I deleted the account. When I went to add it back, Fidelity NetBenefits is a option in "Search for your financial institution", I get a "We couldn't get information about Fidelity NetBenefits" pop-up. It appears that this issue, and the issue with transactions, are known, but I could not find anything from Quicken regarding if or when they are going to fix them.

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Comments

Quicken Jasmine

Hello @dkabq,

I believe this may be due to an issue with your connection to Online Services. First, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

Navigate to Edit
Preferences...
Quicken ID & Cloud accounts
Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
Follow the prompts to Sign Out
Sign back in using your Quicken ID (email) and password

Let me know how it goes!