Fidelity Net Benefits - Unable to add new account in Quicken

dkabq

I was having issues with transactions in my Fidelity NetBenefits account. I deleted the account. When I went to add it back, Fidelity NetBenefits is a option in "Search for your financial institution", I get a "We couldn't get information about Fidelity NetBenefits" pop-up. It appears that this issue, and the issue with transactions, are known, but I could not find anything from Quicken regarding if or when they are going to fix them.

Quicken Jasmine

Hello @dkabq,

I believe this may be due to an issue with your connection to Online Services. First, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

• Navigate to Edit
• Preferences...
• Quicken ID & Cloud accounts
• Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
  
• Follow the prompts to Sign Out
• Sign back in using your Quicken ID (email) and password

Let me know how it goes!