BoA incorrect password

System

This discussion was created from comments split from: Bank of America - Quicken connection not working.

Gman34798

I also ran into issues with BoA about a week ago. My BoA account "Needs Attention" per Update Summary. When I try to resolve the issue, Quicken thinks I have entered the incorrect password, and I know it is surely NOT the incorrect password (after confirming login directly with BoA website). This is exactly the issue I had with my Kinecta FCU login for over a year, and to this day I cannot connect with Kinecta. My question is, once I get this situation, will it ever be resolved? I've decided to close my Kinecta accounts because of this. Will this or can this be resolved for BoA? Is this on the Quicken end or possibly, but I don't see how, on the BoA end?

Quicken Jasmine

Hello @Gman34798,

I have taken the time to look further into this issue and I can see that you are experiencing an FDP-103 error with your Bank of America account(s). These errors occur when your financial institution tells Quicken that your login credentials are incorrect or there are outdated login credentials stored in Quicken for Mac and/or the Keychain app. I suggest following the troubleshooting steps below to see if this will resolve the issue, it is recommended to save a backup before proceeding (just in case). You can also find more information and these troubleshooting steps in this Support Article.

First, deactivate all the accounts with the affected financial institution

1. Open Quicken.
2. Go to the Accounts menu and choose Hide and Show Accounts;
3. Uncheck any accounts with this specific financial institution (FI) that are hidden in Lists;
4. When complete, click on the account name for your account(s) in the Accounts toolbar in Quicken.
5. Click the Settings icon in the bottom right corner of the screen.
6. Select the Downloads tab.
7. Click on Disconnect Account.
   
8. Click Done. Do this on each account with this FI. 
9. Quit Quicken.

Second, delete Quicken passwords from the Keychain

1. Open Finder and go to Applications > Utilities > Keychain Access app
   
2. On the left panel in the Keychain app, set the Keychains to Login and the Category to Passwords.
3. Find and delete any entries that show Quicken or Quicken Connect and this FI name;
4. Quit the Keychain Access app and open Quicken.

Third, re-add the accounts

1. Go to Accounts > Add Account.
2. Type the name of the financial institution and make the appropriate selection.
3. Enter your login credentials and click Continue.
4. When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have setup in Quicken.

Please let me know how this goes!