UPDATED 1/9/25 Issue Adding Accounts in Quicken

Quicken Anja
Quicken Anja Moderator mod
edited January 9 in Alerts, Online Banking & Known Product Issues

We are currently investigating an issue where users cannot add accounts in Quicken. The error message appears for all banks and states:

“We couldn't get information about [Bank Name]. This account will be set up as a manual account.”

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!
(Ticket #11480539/CTP-11830)

-Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    UPDATE 1/9/25

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    -Quicken Anja
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