Ascensus - RPLink Simple Tracking Account Update producing CC-505 error (Win 11)

dr_data

For at least 2 days the above referenced update has been resulting in CC-505 errors. Can someone please investigate. I'm using Express Web Connect and simple tracking (only choices). Thanks.

Quicken Anja

Hello @dr_data,

I apologize for any inconvenience this error may have been causing you. This error is usually caused by an issue on the bank's servers (typically a block placed by the bank) that Quicken uses to download transactions. 

Have you followed the guidance found in this error-specific support article regarding error CC-505?

Check back and let us know! Thank you.

Quicken Anja

Hello again,

We have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.
(CBT-525)

dr_data

Yes, I have read the guidance that you referenced and followed both recommendations yesterday and today. I'll wait another couple of days and check in with you if the problem persists.

rlmarket

Having identical issue, CC-505 problem with Ascensus RP-Link and no updates with Express Web Connect for at least past 3 days.