Ally Bank Account Issues

Don Andrews

Ally Bank has been recognizing and downloading accounts fine for a few years. I had to change my password recently, and started receiving errors. I tried resetting the online update and it showed all of the accounts but said they could not be added to Quicken. Then I disabled each account (3 money market and 2 CDs) and tried to add Ally again. It found 2 of the five accounts. I disabled again, and readded. This time it found 4 of the 5 accounts, but not the main money market account. Obviously a bug. Please help.

Quicken Anja

Hello @Don Andrews,

I apologize for any frustration this issue may be causing you.

If you haven't already, I suggest you try to deactivate all accounts for this financial institution, then force Quicken to "discover" all available accounts and see if this will help resolve it. Please, follow the instructions below in order to do so.

1. Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
3. Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab
   
4. Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
5. When finished, close the Account List
6. Close, then re-open Quicken
7. Navigate to Tools > Add Account 
8. Walkthrough this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
9. Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

Once that is done, see if the issue still continues to persist.

Let us know how it goes!