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Investment Dividends not going to cash account

Buzz Norton

I use Win 11. Quicken Personal. Version R52.28

When I enter year end dividend amount from my investments the amount should increase the "Cash balance" but it fails to do this. I did adjust the number of shares in the account, this may be why the transcation fails.

Any suggestions?

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Comments

Chris_QPW

Did you enter it using the Inc - Income (Div, Int, etc) action?

Like this?

Jim_Harman

To adjust the share balance, did you click on Enter transactions and select Adjust share balance? That will add a Placeholder to your account, which will prevent earlier transactions for that security from changing the cash balance.

Sometimes Placeholders are hidden in your transaction list (register). To make them visible, go to Edit > Preferences > Investing and check the Show hidden transactions box.

A better way to correct your share balance is to use Update share balance from the account's gear menu.

Placeholders will have a gray background in the account’s transaction list (register) even if they are not selected, and will have “Entry” in the Action column.

Placeholders compensate for missing or incorrect investing transactions by forcing Quicken’s share balance for a security to match a specified value on the date of the Placeholder. This is usually the share count downloaded from your financial institution (FI).

Because transactions are missing or incorrect, Quicken will not be able to compute the cost basis or performance for the affected securities. You will see asterisks in the Portfolio views for this data.

Often Placeholders are due to rounding errors in the downloaded data, so for example you will see a Placeholder that adjusts the share balance by .0013 share following a dividend reinvestment. In this case you can adjust the number of shares in the Reinvest transaction so that the Placeholder is zero, then delete the Placeholder.

Placeholders also prevent new transactions like Div, Bought and Sold prior to the security’s Placeholder date from affecting the account’s cash balance. It does this by creating a linked Cash Balance Adjustment just before the affected transaction. Deleting one of these will delete them both. This shows up as N/A in the Cash Amt column of the transaction list.

To allow the cash balance to change when entering missing transactions that affect the cash balance, you must first delete all the Placeholders for this security that have later dates than the transaction you are entering. Because of this, if you are entering a series of missing transactions it will be easiest to work in reverse chronological order.

Always back up your data file before changing historical transactions.

Arctic Hare

https://community.quicken.com/discussion/7958915/investment-dividends-not-going-to-cash-account

I believe the other responses address the cash balance issue. However, I'm wondering why you are on such an old release. The current version of Quicken Classic Canadian is R60.18. You are far behind. I recommend you update your application.