CC-501 Error Connecting to HealthEquity

LoomisRH

I've been unable to download transactions from HealthEquity for several weeks now. When I last had problems, I was getting an error that an answer to my security question was incorrect. I logged in to my Health Equity account and updated that and also updated my password. But that still didn't work, so I attempted to disconnect and reconnect the account. That failed. So I've been waiting (the usual advice is "wait and see if it will go away"). Now when I try to reconnect my HealthEquity account, I get the CC-501 error.

I've searched for CC-501 Health Equity issues in the community but have not seen another post. I would like to be able to download transactions again.

Quicken Anja

Hello @LoomisRH,

I am sorry to hear that you have been experiencing this error for so long.

If you haven't already, we recommend reviewing this support article for more information. Typically these errors self-resolve within 24 hours, however, as stated in the article, if the error persists for more than 24 hours, then you will need to contact Quicken Support directly for further assistance.

Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit.

Customer Support Team phone hours of operation are 5 am - 5 pm PDT Monday-Friday.
Chat Support is available  7 days a week from 5 am to 5 pm PDT.