Truist still doesn't work

Another Doug

Just another day of Truist misbehaving. Tried to reset one of my accounts to see if that would help, and now it will not connect to setup online services. CC-502, as usual. I would ask for help, but I don't think this has anything to do with things on my end. Truist and Quicken, someone needs to get their act together.

FWIW, here's my post responding to someone else's complaint about how bad this is. Maybe someone will see this and step up. Thanks.

"Let me add to the chorus of complaints about how poorly Truist is working with Quicken. I've used both for years (coming from SunTrust) with no problem until a couple of months ago. Truist now routinely times out and will eventually update after I go through the error recovery process. Sometimes. Sometimes not. It's the only financial institution I pay for an online service ($7.95 per month), and it's simply terrible to use. Plus, Truist gives you no way to contact them about your complaint unless you go through the dreaded telephone support line, which I've done, and which accomplishes nothing. Truly abysmal service. I don't know whose fault it is, but it's close to unusable at this point."

ChrisBiggers

[Removed - Off Topic]

Quicken Jasmine

Hello @Another Doug,

I have looked into this issue further and can see that you are internally receiving an FDP-102 followed by "Security verification is currently unavailable. Please call Truist online support for assistance.". Due to this message, I suggest calling Truist directly for further assistance. It is recommended to request to speak to a tier 2 agent or a supervisor as they are generally more familiar with third-party applications such as Quicken.

Please let me know how it goes!

Another Doug

Jasmine, thank you for your help. Getting Truist support on the phone is no easy task, but I will try. Just call the support number on their webpage, or do you have a more direct contact for this kind of problem?

Quicken Jasmine

Hello @Another Doug,

I would contact Truist via their regular customer support line, then request to speak to a tier 2 agent or supervisor as they are generally more familiar with third-party applications.

I hope this helps!