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Downloads not working for GESA credit union

Chad Bart

A few weeks ago, GESA changed their website. Since that time downloads via One Step Update were showing a successful connection to GESA but no new downloaded transactions. In the interim, I was able to download several files from the GESA website to Quicken as a workaround. Recently, to resolve the One Step Update problem, I tried to deactivate/reactivate online services to resolve the download issue, but now I receive error CC-501 (we are unable to connect to the Quicken servers at this time). So, I have gone back to downloading from GESA website and now that no longer works. I receive a download file with zero transactions.

I have the most recent Quicken Classic software update. (see attached)

Quicken Error Message.pdf

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Accepted answers

Chad Bart

Quicken Kristina:

Thanks for your recommendation. I did add a new account for GESA and the One Step Update now works.

Issue has been resolved.

All comments

Quicken Kristina

Hello @Chad Bart,

I'm sorry to hear you're encountering this problem. To help troubleshoot, please provide more information. When did you first start getting the CC-501 error? Are you seeing any other errors? When I check on our end, I can see you were getting some CC-503 (invalid login) errors also.

I look forward to your response!

Chad Bart

Thanks for your response.

I have experienced a number of issues that have changed over time. They have occurred in this order:

When GESA first updated their website, One Step Update did not exhibit an error. It looked like all updates were successful; however, no transactions downloaded for GESA despite transactions that should have downloaded. Downloads continue to work for five other accounts that I have. I tried this at least 10 times over several days with GESA. No error code, just no transactions.
When that began happening, I used the fallback method of downloading a QFX file from GESA to Quicken. I have done that approximately 10+ times with success until today. Each time I downloaded directly from the GESA website, I first tried the One Step Update to see if resolved. It wasn't. But at least I had the fallback method.
I believe I started receiving the CC-501 error today. I tried several times. I then tried to download directly from GESA and even that method stopped working. I would receive a download file, open it, the Quicken icon in my Windows Taskbar would pulsate indicating updates are occurring, but when I open Quicken their are no transactions (similar to my first bullet, where I said the One Step Update looked like it was successful, but no transactions.)
Since your message back to me today, I tried again to see if anything has changed. Well, it did. The One Step Update appeared to be successful (no CC-501 error), but no transactions downloaded. See attached.
Quicken Download 1_5_2025.pdf
Further, I checked the direct download method from GESA again, but it has not changed. A file is produced, downloaded, but no transactions.
In summary, as of this evening, both processes seem to work at first (no error codes) but zero transactions.

Quicken Kristina

Thank you for your reply,

To clarify, is the file you're downloading from GESA empty, or does it have transactions, but they aren't importing into the account properly?

While I suspect the financial institution's change to their website may be the root cause of this issue, just to check for any file-specific issues, please backup your Quicken file, deactivate the problem account(s), then go to Tools>Add Account, follow the prompts, and add the account as a new account rather than linking to the existing account.

Once the account is added as new, test to see if transactions download into that new account or not.

Please let me know how it goes!

Chad Bart

Quicken Kristina:

Thanks for your recommendation. I did add a new account for GESA and the One Step Update now works.

Issue has been resolved.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear adding the account as a new account got it to work properly!

If you need further assistance, please feel free to reach out!