One Step Update Issue with USAA/CC-505 (QWIN)

Quicken Jasmine

https://community.quicken.com/discussion/comment/20472399#Comment_20472399

Thank you! The link is not broken, this alert was marked resolved and archived. I am sending the new logs to my team so they can investigate this further.

Randall.G

I have done the reset procedure.

Still no updates from USAA

nmestanas

@Randall.G Did the update end with an error or just 0 (zero) new transactions?

Today I connected fine, both accounts updated, 0 new transactions since yesterday. Logged onto USAA and confirmed balances match.

Quicken Jasmine

Hello @nmestanas,

Thank you for coming to update us, we are happy to hear that this issue is resolved for you!

Randall.G

@nmestanas - the update did not work - No errors. It appears like it's working. But nothing downloads.

Plenty to download

schmieg

Randall, sometimes you have to reset up One Step Update settings after these things happen - not every time, but now and then. Might want to check that out.

Randall.G

Resetting the one stop update was the first step in the script.

Unfortunatly, did not work

Quicken Jasmine

Hello @Randall.G,

I apologize that you are still experiencing this issue.

First, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password

Let me know how it goes!