Pentagon Federal Credit Union LogIn Fail
Recently changed my password and now I can't connect to PenFed to download transactions. They have no technical support on their end. This has been working just fine for me for a long long time. Is anyone else experiencing this?
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this is the Quicken error that I get:
We were unable to validate your login information with Pentagon FCU. Try signing in again. (FDP-103)
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Hello @Doug Kruth,
We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.
We apologize for any inconvenience! Thank you.
-Quicken Jasmine
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Jasmine, done! Problem submitted.
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Thanks!
-Quicken Jasmine
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Hello @Doug Kruth,
I would like to attempt some troubleshooting to see if we can resolve this issue. An FDP-103 error occurs when your financial institution tells Quicken that your login credentials are incorrect or there are outdated login credentials stored in Quicken for Mac and/or the Keychain app. I invite you to attempt the troubleshooting steps below. It is recommended to save a backup before proceeding. You can find these troubleshooting steps and more information in this Support Article.
To start with, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.
- Go to the Accounts menu and choose Hide and Show Accounts
- Uncheck any accounts with this specific financial institution that are checked as hidden in Lists
After that, please follow the troubleshooting instructions below.
- Open the account register and navigate to the Settings gear on the bottom-right corner
- Click on the Downloads tab
- Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
- Quit Quicken
- Open Spotlight (you will see a small magnifying glass in the top menu
- On the left panel in the Keychain Access app, select Login and select Passwords at the top
- Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
- Quit the Keychain Access app and reopen Quicken
- Navigate to Accounts > Add Account...
- Use the search field at the top of the list to find and select your financial institution and click Continue
- Follow the prompts to sign in using your login credentials associated with the financial institution
- If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken
Let us know how it goes!
-Quicken Jasmine
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Didn't work, same result……
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and for good measure I created a new Quicken File and tried to Add Account and get the same result. Again, I can successfully log into the Penfed website with my credentials and this only started happening after I changed my password on the Penfed website.
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Hello @Doug Kruth,
Does your new password contain any special characters (such as, &, /, etc.)?
-Quicken Jasmine
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I also tried going through the history of passwords thinking that it was expecting an old password or something odd of that nature but that didn't work and got the following error:
Care Code: CC-929 (QCS-0429-2)
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| Does your new password contain any special characters (such as, &, /, etc.)?
Yes, I believe that it was required when I changed it.
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I just changed it again, requires 1 special character which I limited it to and I get the same exact result.
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might the length of the password be an issue?
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shorter password doesn't change anything, they was 8-16 characters. and it looks like Quicken has shut me down with that last alert:
Care Code: CC-929 (QCS-0429-2)
Telling me to contact support.
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Hello @Doug Kruth,
Thank you for providing more information.
A CC-929 occurs if you have unsuccessfully attempted to add accounts to Quicken too many times. I invite you to review the troubleshooting steps located below, it is recommended to save a backup before proceeding (just in case). You can also find these steps and more information in this Support Article.
First, wait one hour. Then, sign out of Quicken and sign back in:
- Go to Edit > Preferences > Quicken ID & Cloud Accounts.
- Click Sign in as a different user.
- Type "yes" to confirm and click Sign Out.
- After you sign out, sign back in with the same Quicken ID.
- Attempt to add your account again.
Let me know how it goes!
-Quicken Jasmine
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the CC-929 was gone when I tried to connect this morning. I'm back to this:
I'm curious, whenever I try to add the account from Pentagon Federal, there are two possibilities:
The top choice is what I have been using. I tried the 2nd choice and get the same result.
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Hello @Doug Kruth,
Thank you for attempting those troubleshooting steps. I am now going to report this issue to my development team for further investigation since the previous troubleshooting steps have failed. Would you mind using my previous instructions to submit another problem report?
Let me know once you have done so!
-Quicken Jasmine
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I'm back to CC-929 at the moment, will have to attempt to rectify that and log back in and generate the problem report.
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Thank you! Please let me know if you run into any issues attempting to submit the report!
-Quicken Jasmine
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Logging out, logging back in didn't resolve CC-929. The steps were a bit different than your instructions but I did actually log out and then log back in successfully. I'm using Quicken for Mac if that makes any difference. I submitted the problem report. If we somehow can rectify the CC-929 I can and still can't connect to Pentagon Federal, I can send another problem report.
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Also, waited over an hour to log back in and still get the CC-929 so I appear to be dead in the water……
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Hello @Doug Kruth,
Is the CC-929 preventing you from being able to submit a problem report?
-Quicken Jasmine
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No, I submitted the problem on Monday. I'm not sure if it is of any value with the CC-929 error preventing me from trying to connect to PenFed.
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Jasmine, I called the help desk and had this escalated yesterday.
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Hello @Doug Kruth,
I can see your escalation with Quicken Support. I will monitor the progress. Please keep us updated!
-Quicken Jasmine
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