Transactions for Citizens Equity First Credit Union (CEFCU) not downloading

Movie Nut

Online updating for this Credit Union broke after first of the year.

Quicken Jasmine

Hello @Movie Nut,

I have taken the time to further review the issues that you are experiencing and I can see that you are receiving a FDP-185 (CC-585). This error message is appearing because the financial institution has added a new security feature that requires your attention before your account can be updated. This could be a new verification step that needs to be completed on the financial institution's website. I invite you to review the instructions below to see if this will resolve the issue. It is recommended to save a backup before proceeding (just in case). You can also find more information and troubleshooting steps in this Support Article.

Ensure you are on the latest release for your version of Quicken

1. Select Tools menu > One Step Update.
2. Click Update Now.

You can also check for an update by going to Help > Check for Updates.

Refresh your online account information

1. From your account register, select the Actions gear icon at the very top of your register (Ctrl + Shift + N).
2. Select Update Now.
3. Follow the on-screen instructions to complete the update.
4. Repeat these steps for each financial institution experiencing this error.

Visit your financial institution's website

1. Sign in to your financial institution's website.
2. Navigate to the page where you view your account information.
3. When you encounter the new web page that requires your response, fill out the requested information and dismiss the screen. If you have the option to not display the page or ask you again, select that option. If you do not, the error may continue to occur.

Note: Some financial institution websites may have this new security requirement located in your inbox or message center. 

I hope this helps!

Movie Nut

Thanks.

Additional information - Quicken uses Express Web Connect for this Account.

Response to your response:

Checked and already on Release R60.20

Refreshed accounts with Update Now, and the Account processed without and error, but, I have posted transactions on Website view that are not downloading to Quicken.

Logged on to my Financial Institution, no extra security steps necessary.

Larry

Movie Nut

After deactivating all 6 accounts that are within my one Credit Union account, and re-Linking them, downloads did process today.

Closed issue until next time Express Web Connect has a hiccup.

Quicken Jasmine

Hello @Movie Nut,

I am happy to hear that deactivating/reactivating the accounts resolved the issue!