Quicken Classic Deluxe OSU returns CC-601 error for Navy Federal Credit Union 1/6/25

aec618

I was just updated yesterday (it did it by itself when I started Quicken Classic Deluxe) to version R60.20, build 27.160.20. And One Step Update seemed to work fine yesterday. I have two credit unions I use and they both updated.

However, today when I do a OSU, I get back error CC-601 for Navy Federal: "We cannot find an account with non-zero balance or with any transactions in the last 12 months. Please check on your FI website and try again." (I did, I can log onto my FI website just fine, and my accounts all have balances as expected). I access NFCU daily, so not sure why this is happening today.

The other credit union that I use (NC State Employee Credit union) still updates normally in Quicken.

Running Windows 11 24H2 at home with 32GB RAM.

Please advise, thanks!

Quicken Anja

Hello @aec618,

I am seeing internally that this is a script error you are receiving. Error CC-601 is usually caused by something on the bank's end that's blocking Quicken from connecting.

Please take a moment to review this support article regarding this error. As advised in the article, if the error persists after 24 hours or more, then you will need to contact Quicken Support for further assistance and possible escalation if they see fit.

We apologize for any inconvenience! Thank you.

aec618

Thank you Anja. Thankfully, it is working normally today!

Quicken Anja

https://community.quicken.com/discussion/comment/20470658#Comment_20470658

@aec618 Thanks for the update! Glad to hear it is working now. 🙂