Update on downloading Tower Federal Credit Union credit card transactions?

morebikethanman

Asking again about ticket CTP-10825? Is it being worked? Thanks

Quicken Kristina

Thank you for the follow-up @morebikethanman,

It looks like the customer they were working with to correct the issue stopped responding. To help further investigate this issue, please navigate to Help>Report a Problem and send a problem report with log files attached.

Because this is an issue with missing transactions, we will also need at least 3 examples of transactions that should have downloaded into your register, but have not (Date, Payee, and amount). Please also include a screenshot showing that those transactions do reflect on the financial institution website, and a screenshot showing that they are not in your Quicken register. Note - Problem reports are limited to 10 attachments. If needed, you can unselect attachments with "old" in the name, or send a second problem report.

I'm sorry I don't have better news!