Update on downloading Tower Federal Credit Union credit card transactions?

morebikethanman

Asking again about ticket CTP-10825? Is it being worked? Thanks

Quicken Kristina

Thank you for the follow-up @morebikethanman,

It looks like the customer they were working with to correct the issue stopped responding. To help further investigate this issue, please navigate to Help>Report a Problem and send a problem report with log files attached.

Because this is an issue with missing transactions, we will also need at least 3 examples of transactions that should have downloaded into your register, but have not (Date, Payee, and amount). Please also include a screenshot showing that those transactions do reflect on the financial institution website, and a screenshot showing that they are not in your Quicken register. Note - Problem reports are limited to 10 attachments. If needed, you can unselect attachments with "old" in the name, or send a second problem report.

I'm sorry I don't have better news!

morebikethanman

It seems to be working now - is this permanent or in the process of a bigger repair?

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear that it seems to be working now.

I checked the ticket and can see it is now Closed and marked as Done. The issue should be fixed now, but the comments don't say what the fix was, so no further details are available.

Please feel free to reach out if you need further assistance.

morebikethanman

It continues to be working, thank for the help. I consider this fully resolved.