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Update on downloading Tower Federal Credit Union credit card transactions?

morebikethanman

Has there been any progress figuring out how to re-enable the downloading of Tower Federal Credit Union credit card transactions? As detailed in this closed thread, the Quicken back-end offers 2 named institutions associated to towerfcu.org that permit downloading of transactions. One is listed as "Tower Federal Credit Union" and it correctly allows for downloading transactions from all banking accounts. The other is "Tower FCU" and that one holds information about the credit card accounts.

The closed thread describes how to bypass the request for a "Personal Security Code" and associate the "Tower FCU" data provider with the credit card account in Quicken. Furthermore, when I "One Step Update" it reports that transactions have been downloaded (like it will say, 5 transactions have been downloaded) but they never appear in the register. Is there any way to get into a debug mode to see them? Maybe the dates are bad or otherwise not passing some check?

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Accepted answers

Quicken Kristina

Thank you for your replies @morebikethanman,

When I check the FIDIR (list of supported financial institutions), both connection options seems fairly similar. The biggest difference I saw is that the Tower Federal Credit Union option supports more account types (both claim they support the credit account type).

Is the redirect to towerfcu.mycardinfo.com a recent change on the financial institution website?

While researching this issue, I did notice that this issue has been reported before, and there is a ticket that's still in work for the issue: CTP-10825.

Thank you!

Quicken Kristina

Thank you for your reply,

Since it's an internal ticket, and there's no alert for it, there isn't any way to watch it directly. However, you can post to this discussion to ask for a status update. If this discussion is closed, you can also create a new discussion to inquire about the status of the ticket.

I hope this helps!

Quicken Kristina

Thank you for the follow-up,

I checked CTP-10825. Currently, it is still showing in work with no ETA. No further information is available at this time.

Thank you!

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear that it seems to be working now.

I checked the ticket and can see it is now Closed and marked as Done. The issue should be fixed now, but the comments don't say what the fix was, so no further details are available.

Please feel free to reach out if you need further assistance.

All comments

mshiggins

Have you tried the steps in this support article?

https://www.quicken.com/support/quicken-says-there-are-transactions-accept-i-do-not-see-any/

Quicken Anja

Hello @morebikethanman,

We apologize for any inconvenience this issue may be causing.

Could you please provide a screenshot of what you are seeing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!

morebikethanman

Thank you for the responses. I followed the steps in the support article but that was not successful. Here are a pair of screenshots demonstrating the 2 towerfcu.org data providers in Quicken. You can see they are listed separately but have the same phone number and url.

and

morebikethanman

I continue to be unable to see any of the new transactions posted by the Tower FCU financial institution though it appears that they are being sent to my computer. This first one is from the Jan 17, 2025

Note the new transactions in the Tower FCU account (other account names removed). And here is a snap of the Online Center showing that none were visible.

And again from Jan 18, 2025:

Clicking on the Tower FCU "1 account updated" link I get

Which is confirmed in the Online center

But I really want these transactions - why are they listed as "No transactions to review" and is there any way to access them?

Quicken Anja

Thank you for following up!

Since the previous instructions from the support article provided by Mshiggins didn’t resolve the issue, and the One Step Update Summary indicates new transactions, I suspect the issue may be related to your registration token for Online Connected Services.

To troubleshoot this, I suggest signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

Navigate to Edit
Preferences...
Quicken ID & Cloud accounts
Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
Follow the prompts to Sign Out
Sign back in using your Quicken ID (email) and password

Once that is done, see if the issue still continues to persist.

Let us know how it goes!

morebikethanman

Hi Quicken Anja,

Thank you for the additional suggestion. I successfully followed your directions but am still not able to download credit card transactions. I am no longer prompted for a "Personal Security Code" when trying to associate the "Tower FCU" data provider with any of my accounts in Quicken, but I am still unable to see any downloaded transactions.

Thank you for your persistence!

Quicken Anja

Thank you for following up again!

Next, I suggest you try to deactivate all accounts for this financial institution, then force Quicken to "discover" all available accounts and see if this will help resolve it. Please, follow the instructions below in order to do so.

Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab
Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
When finished, close the Account List
Close, then re-open Quicken
Navigate to Tools > Add Account
Walkthrough this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

Once that is done, see if the issue still continues to persist.

morebikethanman

Hi Quicken Anja,

Thank you again for continuing to work with me on this problem. I did as you suggested deactivating all accounts for this financial institution. I then saved a copy of my file and did the discovery process for both the "Tower Federal Credit Union" entry and the "Tower FCU" entry. I now have two quicken files, each associated to one of those data feeds. After a few days I can report that all my bank transactions download from both feeds, but neither one provides transactions for my credit card account. They do both update the "online balance" that is reported, ugh!

I'm wondering if the issue has to do with the source of data for credit cards. When I log in to my account on the web site, the accounts appear in the domain myaccounts.towerfcu.org. However, when I navigate to my credit card I see the balance but in order to see the transactions I'm redirected to towerfcu.mycardinfo.com. Is it possible that the transactions are in another feed controlled by mycardinfo.com, and if so, how can I get them through the Quicken data feed? I tried using the method above to force Quicken to "discover" mycardinfo.com but was unsuccessful.

Thanks again for any help!

morebikethanman

One other question - is there any reason to prefer the "Tower Federal Credit Union" or the "Tower FCU" data feed? I would like to go back to having just one Quicken file and wondered if one was better than another.

Thank you!

Quicken Kristina

Thank you for your replies @morebikethanman,

Is the redirect to towerfcu.mycardinfo.com a recent change on the financial institution website?

While researching this issue, I did notice that this issue has been reported before, and there is a ticket that's still in work for the issue: CTP-10825.

Thank you!

morebikethanman

Hi Quicken Kristina - thank you, I'll use my "Tower Federal Credit Union" feed for now.

Is there a way to watch that ticket? I can not seem to find it but maybe I'm doing something wrong.

Thanks again!

Quicken Kristina

Thank you for your reply,

I hope this helps!

morebikethanman

Well… since you suggested it. Can I ask about the status of CTP-10825?

Quicken Kristina

Certainly,

When I check the status of CTP-10825, I can see that it's being worked on. Currently, there is no ETA and no additional details are available.

Thank you!

morebikethanman

Thank you for the info on the ticket.

I wanted to add another data point that may be helpful. As instructed above I deactivated all accounts for this financial institution. I added them back for the "Tower Federal Credit Union" data feed and as before, found that my credit card balance would update but transactions would not be downloaded.

While I wait for help (and maybe for ticket CTP-10825) I download the .qfx file from the towerfcu.mycardinfo.com site and that works fine but is a pain. When I next ran One Step Update, the "Tower FCU" feed was magically included in my list of Financial Institutions. So the .qfx file must indicate "Tower FCU." Weirdly, looking inside the .qfx file, the org listed is <ORG>Tower Federal Credit Union</ORG>. Glad to provide other info form the .qfx file if that would be helpful.

Quicken Kristina

Thank you for the follow-up,

Thank you for providing that additional information!

Thank you!

morebikethanman

Is there any update on ticket CTP-10825?

Quicken Kristina

Thank you for the follow-up,

I checked CTP-10825. Currently, it is still showing in work with no ETA. No further information is available at this time.

Thank you!

morebikethanman

any update on ticket CTP-10825?

Quicken Anja

https://community.quicken.com/discussion/comment/20478589#Comment_20478589

Hello @morebikethanman,

The ticket indicates that a solution is currently in development, though there is no ETA on its release at this time. We appreciate your patience, and we’ll provide updates as soon as more information becomes available.

Thank you!

morebikethanman

It has been a few weeks, is there any progress to report on ticket CTP-10825? Thank you!

Quicken Anja

https://community.quicken.com/discussion/comment/20480712#Comment_20480712

Hello @morebikethanman,

Thank you for following up! At this time, there are no new updates beyond what I previously shared. The ticket is still in development, and while we don’t have an ETA yet, we will provide updates as soon as more information becomes available.

We truly appreciate your patience, and I understand how frustrating this can be.

Please don’t hesitate to check back if you have any further questions!

morebikethanman

With tax season here, it would be great if this was repaired. Any news on ticket CTP-10825? Thanks!

Quicken Kristina

Thank you for the follow-up,

I checked on the CTP. It is still open and in work. There are still no new updates and no ETA.

Thank you!

morebikethanman

Just checking in on this ticket? Thank you!

Quicken Kristina

Thank you for the follow-up,

I checked on the ticket and can see it is still being worked on. Currently, there are no significant updates, nor is there an ETA.

Thank you!

(CTP-10825)

morebikethanman

Any new information on the ticket?

Quicken Kristina

Thank you for the follow-up,

I checked the ticket and can see that it's still in work. No new updates or ETA yet.

Thank you for your continued patience!

(CTP-10825)

morebikethanman

Any updates or timelines for ticket CTP-10825? Thanks!

Quicken Kristina

Thank you for the follow-up,

I checked on the ticket and can see it's still in work. No new information or ETA is available at this time.

Thank you!

(CTP-10825)