USAA - FDP-105 (QMAC)

System
System Member admin
edited January 8 in Errors and Troubleshooting (Mac)

This discussion was created from comments split from: Problem with One Step Update to a USAA account.

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Comments

  • Arland
    Arland Quicken Mac Subscription Member

    I also am having a problem connecting to USAA. I have 5 accounts there, and cannot get downloads from any of them. I get this message.

    "We were unable to connect to USAA Federal Savings Bank. This is usually a temporary issue. Please try again later. (FDP-105)"

    I have been retrying all evening with no success. Suggestions anyone?

  • Mark Lawrence
    Mark Lawrence Member ✭✭✭

    Same problem with USAA - cannot connect. Website unavailable. FDP-105. No VPN.

  • dmross757
    dmross757 Quicken Mac Subscription Member
    Screenshot 2025-01-08 at 5.40.03 AM.png

    Same issue…..again. USAA connects fine, but Quicken gives me this…..

  • Quicken Anja
    Quicken Anja Moderator mod
    edited January 8

    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    First, please review this support article for more info on error FDP-105.

    However, we will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.
    (CPT-11892)

    -Quicken Anja
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  • Mark Lawrence
    Mark Lawrence Member ✭✭✭

    Problem report has been submitted.

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20470436#Comment_20470436

    @Mark Lawrence Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    This is now considered a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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