Quicken crashes and doesn't open

kjrekowski
kjrekowski Quicken Windows Subscription Member ✭✭
edited 6:53AM in Errors and Troubleshooting (Windows)

For the last few days, I've been unable to open Quicken on my windows desktop. I've tried the CTRL-SHIFT option but got the same result - it didn't open. Instead Quicken generates a crash report which I then send to support. This is frustrating - been a Quicken user for over 20 years and never had this issue. I tried calling support but it was after hours. I'll try again tomorrow during business hours. Even tried opening an old backup but that didn't work either.

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @kjrekowski,

    I am sorry to hear about the trouble you have been experiencing.

    Have you tried uninstalling/reinstalling Quicken? Please refer to the following support articles for instructions on uninstalling here and reinstalling here.

    However, after you have uninstalled and before you proceed with reinstalling, please open your Windows File Explorer and navigate to This PC > C: Drive > Program Files (x86) and delete the folder titled "Quicken" (doing so does not affect your data files).

    image.png

    After you have deleted this folder, go ahead and try reinstalling.

    Let us know how it goes!

    -Quicken Anja
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