Quicken Classic for Windows freezes when deactivating online services for an account

kentgale

• System:

• Windows 10 Home, Version 22H2, Build 19045.5247

• 32 GB RAM, Drive C: 225 GB free, Drive D: (where it's installed) 2.22 TB free

• Quicken Classic Premier, Ver. R60.20, Build 27.1.60.20

I am prepping to start a new Quicken file so I need to deactivate all online services in the current file. Every time I click the deactivate button to deactivate online services for an account Quicken the screen redraws and it looks like it is doing something for a moment then it freezes. The account detail modal window stays on screen with all buttons greyed out and clicking anywhere on the modal window or anywhere within the Quicken app does nothing. The app becomes unresponsive.

Invoking the task manager to kill the Quicken process is required to proceed. After doing so, a check of the online service status for the account I was deactivating shows online services as deactivated. So, it works but it leaves the app in an unusable state. This makes for a lot of steps to deactivate online services.

I will likely have performed this tedious loop for all my accounts before anyone reads this but I thought it should be reported.

Has anyone else seen this?

Quicken Kristina

Hello @kentgale,

Thank you for coming to the Community to report this, although I'm sorry to hear you're encountering this issue. I have seen this issue before. Here are a couple processes that may help if you encounter any accounts that refuse to deactivate:

Since the problem is often caused by file-specific problems, sometimes Validating the file will allow you to deactivate the problem account(s).

Please save a backup file prior to performing these steps. 

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists after you have validated the file, then you can force all online services to deactivate by creating a copy of your file, making sure all the data you need to preserve is present in that copy, then deleting the original file. To create a copy, please navigate to File > Copy or Backup File... > Create a copy or template (see examples below).

It will give you the option to select a date range. It should show the full date range for your data file. Verify the date range is correct, choose the location you want to save the copy to, and click the Save Copy button.

Once you have created the copy, verify all the information you need to preserve is present in that copy. If all the information you need is there, then you can delete the original file from your computer.

I hope this helps!